India, Nov. 2 -- The Government of India has issued a release:
The Telecom Regulatory Authority of India (TRAI) has today issued the Telecom Consumers Complaint Redressal (Fourth Amendment) Regulations, 2026.
To address the evolving needs related to the upgradation of grievance redressal framework, the Authority released a consultation paper on the Draft Telecom Consumers Complaint Redressal (Fourth Amendment) Regulations, 2026, on 7th May 2026, inviting comments and counter-comments by 12th and 19th June 2026, respectively. A total of 32 comments and 24 counter-comments were received from stakeholders and uploaded to the TRAI website. An online Open House Discussion (OHD) was held on 17th July 2026.
Based on the above consultations, the Authority has finalized the Amendment Regulations. The salient features of the same are given below:
The amendments strengthen the consumer grievance redressal framework through enhanced digital access available to consumers, round the clock Complaint Centre support, improved accessibility for Persons with Disabilities and faster filing and disposal of complaints and appeals. The Appellate mechanism has been strengthened. Structured consumer feedback surveys, grievance redressal oversight committees, enhanced regulatory review, and financial disincentives for specified instances of non-compliance have been introduced to ensure appropriate supervision and compliance enforcement.
Full text of the Regulation is available on the TRAI's website www.trai.gov.in. For any clarification/information Advisor (Consumer Affairs), TRAI, may be contacted at email ID: adv.ca@trai.gov.in or Telephone +91-11- 26769605.
Disclaimer: Curated by HT Syndication.
