India, Feb. 5 -- The Government of India has issued a release:
State/UT
Received
Redressed
No. of reminders filed by complainants
Andaman & Nicobar
6222
6223
661
Andhra Pradesh
47785
78724
18296
Arunachal Pradesh
2335
2919
1002
Assam
131070
163097
9223
Bihar
163782
232073
44080
Chandigarh
20442
20568
3787
Chattisgarh
47909
45327
7051
Dadra & Nagar Haveli and Daman & Diu
3422
3094
1129
Goa
7145
8382
1897
Gujarat
278592
284357
77588
Haryana
162973
179304
75034
Himachal Pradesh
18763
35404
5647
Jammu and Kashmir
37348
45090
11721
Jharkhand
99163
113954
33362
Karnataka
91797
114381
22635
Kerala
40248
46300
6401
Ladakh
1056
1040
185
Lakshadweep
1101
1083
146
Madhya Pradesh
187482
297006
48347
Maharashtra
207140
316443
73614
Manipur
7676
8283
804
Meghalaya
2632
4191
507
Mizoram
1781
2317
1512
Nagaland
1982
1014
861
NCT of Delhi
150563
160373
46780
Odisha
77624
103127
20716
Puducherry
9023
9351
1308
Punjab
107075
128519
19545
Rajasthan
151733
164394
29509
Sikkim
1225
1933
262
Tamil Nadu
108720
132711
48235
Telangana
37696
37760
5090
Tripura
8422
8462
1794
Uttar Pradesh
1283546
1347013
122533
Uttarakhand
73295
108918
12514
West Bengal
72127
127152
41209
Total
3650895
4340287
794985
The details of public grievances received and redressed through Centralised Public Grievance Redress and Monitoring System (CPGRAMS) by State/UT governments, along with number of reminders filed by complainants during the last five years (2021 to 2025) is placed at Annexure-I. Appeal mechanism is available on CPGRAMS for grievances pertaining to Central Ministries/Departments.
CPGRAMS is a 24x7 online, citizen-facing platform that facilitates the lodging, forwarding, monitoring, and review of public grievances. The responsibility for grievance redressal, including initiation of disciplinary action against officials for failure to resolve grievances or for providing misleading replies, vests with the concerned Ministries/Departments and respective State/Union Territory Governments.
The Government has undertaken a comprehensive set of measures to reduce grievance pendency and improve the efficiency of the grievance redressal process through the implementation of the 10-Step Reforms under CPGRAMS. Further, the Comprehensive Guidelines for Effective Redressal of Public Grievances were issued in August 2024 to rationalise grievance redressal timelines from 30 days to 21 days, and to mandate establishment of dedicated grievance cells, emphasis on root cause analysis, action on citizen feedback, and strengthening of grievance escalation mechanisms. A dedicated Review Meeting Module has been operationalised in CPGRAMS to facilitate senior-level review of public grievances. For capacity building of officers of State/UT governments on grievance redressal mechanisms, financial assistance is provided to Administrative Training Institutes under the Sevottam Scheme. During the last four years, 1,010 such training programmes have been conducted, benefitting 33,775 Grievance Redressal Officers from States/UTs. DARPG also conducts monthly review meetings with Nodal Officers of all State/UTs to ensure timely disposal of grievances.
Annexure-I
Details of public grievances received and redressed through CPGRAMS by State/UT Governments along with number of reminders filed by complainants during the last five years (01.01.2021 to 31.12.2025)
This information was given by Union Minister of State (Independent Charge) for Science & Technology and Earth Sciences, and Minister of State in the Prime Minister's Office, Personnel, Public Grievances and Pensions, Atomic Energy and Space, Dr. Jitendra Singh in a written reply in Rajya Sabha today.
Disclaimer: Curated by HT Syndication.
