India, Feb. 5 -- The Government of India has issued a release:
Ministry/Department
Brought Forward
Received
Disposed
Central Board of Direct Taxes (Income Tax)
13033
199627
207615
Central Board of Indirect Taxes and Customs
766
40850
41423
Department for Promotion of Industry and Internal Trade
52
7084
7026
Department of Administrative Reforms and Public Grievances - PG Division
882
15566
16264
Department of Agriculture and Farmers Welfare
5150
281338
285438
Department of Agriculture Research and Education
88
4853
4859
Department of Animal Husbandry, Dairying
166
6127
6173
Department of Atomic Energy
178
4918
5043
Department of Bio Technology
13
828
825
Department of Chemicals and Petrochemicals
21
1442
1454
Department of Commerce
218
13594
13491
Department of Consumer Affairs
867
60025
60208
Department of Defence
1291
51620
52535
Department of Defence Finance
1003
82955
77525
Department of Defence Production
67
6085
6079
Department of Defence Research and Development
55
2539
2533
Department of Economic Affairs ACC Division
479
10942
10887
Department of Empowerment of Persons with Disabilities
69
9746
9637
Department of Ex Servicemen Welfare
1498
121691
122072
Department of Expenditure
462
8485
8743
Department of Fertilizers
46
1796
1810
Department of Financial Services (Banking Division)
6745
522723
525223
Department of Financial Services (Insurance Division)
1095
90632
91242
Department of Financial Services (Pension Reforms)
34
10306
10312
Department of Fisheries
27
1387
1391
Department of Food and Public Distribution
129
34270
32122
Department of Health & Family Welfare
2108
120114
120216
Department of Health Research
44
2965
2969
Department of Higher Education
1617
63675
64020
Department of Investment & Public Asset Management
24
2907
2915
Department of Justice
344
39258
38869
Department of Land Resources
118
14685
14708
Department of Legal Affairs
28
11395
11369
Department of Military Affairs
586
15752
16053
Department of Official Language
17
760
774
Department of Personnel and Training
2737
67255
69183
Department of Pharmaceuticals
52
3154
3184
Department of Posts
1956
182948
183561
Department of Public Enterprises
10
1921
1921
Department of Revenue
3092
29142
31959
Department of Rural Development
1393
765059
765432
Department of School Education and Literacy
1472
49036
49530
Department of Science and Technology
184
4965
5071
Department of Scientific & Industrial Research
85
3147
3208
Department of Social Justice and Empowerment
874
25666
26334
Department of Space
28
1603
1603
Department of Sports
66
3749
3732
Department of Telecommunications
758
197715
197632
Department of Youth Affairs
100
2220
2249
Legislative Department
67
3403
3388
Ministry of Coal
168
12835
12860
Ministry of Ayush
219
7264
7433
Ministry of Civil Aviation
417
22742
22640
Ministry of Cooperation
100
46973
46792
Ministry of Corporate Affairs
734
55607
55831
Ministry of Culture
303
8609
8840
Ministry of Development of North Eastern Region
11
525
536
Ministry of Drinking Water and Sanitation
606
29483
29509
Ministry of Earth Sciences
38
1112
1137
Ministry of Electronics & Information Technology
277
31036
31031
Ministry of Environment, Forest and Climate Change
481
19910
19905
Ministry of External Affairs
1067
57847
57789
Ministry of Food Processing Industries
25
1648
1647
Ministry of Heavy Industries
50
4444
4480
Ministry of Home Affairs
2101
178071
174636
Ministry of Housing and Urban Affairs
898
106946
106034
Ministry of Information and Broadcasting
420
13143
13415
Ministry of Labour and Employment
3025
603012
592908
Ministry of Micro Small and Medium Enterprises
151
48664
45287
Ministry of Mines
35
3819
3753
Ministry of Minority Affairs
208
8071
8144
Ministry of New and Renewable Energy
15
5316
5255
Ministry of Panchayati Raj
264
34057
32200
Ministry of Parliamentary Affairs
18
6551
6561
Ministry of Petroleum and Natural Gas
1419
61401
60044
Ministry of Power
184
16042
16157
Ministry of Railways ( Railway Board)
2457
203936
202011
Ministry of Road Transport and Highways
1490
94337
94598
Ministry of Shipping
196
4700
4845
Ministry of Skill Development and Entrepreneurship
115
24646
24194
Ministry of Statistics and Programme Implementation
32
1294
1304
Ministry of Steel
65
3613
3622
Ministry of Textiles
75
3064
3089
Ministry of Tourism
104
8040
8037
Ministry of Tribal Affairs
134
8209
8294
Ministry of Water Resources, River Development & Ganga Rejuvenation
93
11773
11648
Ministry of Women and Child Development
248
22972
22691
NITI Aayog
42
11508
11531
O/o the Comptroller & Auditor General of India
107
14134
14176
Staff Selection Commission
860
25468
25954
Unique Identification Authority of India
1014
88977
87332
Total
72460
5115722
5109960
Ministry/Department-wise details of the number of grievances received and redressed on the CPGRAMS portal during the last three years is placed at Annexure-I.
In the year 2025, average disposal time of grievances on CPGRAMS was 64 days for State/UT Governments.
The Government has undertaken a comprehensive set of measures to reduce grievance pendency and improve the efficiency of the grievance redressal process through the implementation of the 10-Step Reforms under CPGRAMS. Further, the Comprehensive Guidelines for Effective Redressal of Public Grievances were issued in August 2024 to rationalise grievance redressal timelines and to mandate establishment of dedicated grievance cells, emphasis on root cause analysis, action on citizen feedback, and strengthening of grievance escalation mechanisms. A dedicated Review Meeting Module has been operationalised in CPGRAMS to facilitate senior-level review of public grievances. For capacity building of officers of State/UT governments on grievance redressal mechanisms, financial assistance is provided to Administrative Training Institutes under the Sevottam Scheme. During the last four years, 1,010 such training programmes have been conducted, benefitting 33,775 officers from States/UTs. DARPG also conducts monthly review meetings with Nodal Officers of all State/UTs to ensure timely disposal of grievances. Further, the Government is undertaking the fresh development of an end-to-end IT solution for the Public Grievance System of the Government of India using latest emerging technologies.
Annexure-I
Ministry/Department-wise details of the number of grievances received and redressed on the CPGRAMS portal during the last three years (2023 to 2025)
This information was given by Union Minister of State (Independent Charge) for Science & Technology and Earth Sciences, and Minister of State in the Prime Minister's Office, Personnel, Public Grievances and Pensions, Atomic Energy and Space, Dr. Jitendra Singh in a written reply in Rajya Sabha today.
Disclaimer: Curated by HT Syndication.
