India, March 10 -- The Government of India has issued a release:

Under the EASE reform programme, PSBs have made significant progress on various parameters including improvements in customer grievance redressal, asset quality, and operational efficiency.

These reforms are as under:

EASE has served as a catalyst in the transformation journey of PSBs through its structured approach to reforms. As per RBI's provisional data, as on 31.12.2025, below are key highlights that illustrate the significant impact witnessed by PSBs throughout this remarkable journey.

In FY2025-26, EASE 8.0 Common Reforms have been launched as EASERise with four themes on Risk and Resilience, Innovation, Socio-economic Impact and Excellence. This comprehensive reform agenda is focused on risk & resilience, Gen-Artificial Intelligence (AI) & Agentic AI adoption, inclusive banking, sustainability, customer experience, and operational excellence with the objective to strengthen PSBs as agile, future-ready and customer-centric institutions. The details of major initiatives introduced or revised in EASE 8.0 are as under:

The Enhanced Access and Service Excellence (EASE) Reform Agenda is finalised on yearly basis at the start of each financial year (FY), under the guidance of EASE Steering Committee of member PSBs under the aegis of Indian Banks' Association. The Reforms Agenda is objectively assessed and reviewed quarterly by the EASE Steering Committee.

Under EASE Reforms, normally timelines are defined within the FY, and the metrics are scheduled for operationalisation from April onwards during the FY, to ensure structured implementation.

A structured quarterly evaluation is overseen by EASE Steering Committee comprising stakeholders from all PSBs, to assess the progress and improvements based on defined metrics, quarterly data submissions/review, and relative performance among PSBs.

The evaluation framework systematically captures performance outcomes by measuring improvements across defined reform indicators. Progress is assessed through periodic data submissions, trend analysis, and relative performance among PSBs to ensure objectivity and comparability.

This information was given by the Minister of State in the Ministry of Finance Shri Pankaj Chaudhary in Rajya Sabha today.

Disclaimer: Curated by HT Syndication.