Department of Administrative Reforms and Public Grievances (DARPG) releases 46th Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States/UTs for May, 2026

India, June 23 -- The Government of India has issued a release:

S No.

Financial Year

Training Conducted

Officers Trained

1

2022-23

280

8,496

2

2023-24

236

8,477

3

2024-25

319

10,881

4

2025-26

322

10,223

5

2026-27 (till 31st May)

18

616

TOTAL

1,175

38,693

The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) 46th monthly report for States/UTs for May, 2026. The said report provides a detailed analysis of types and categories of public grievances and the nature of disposal by the States/UTs.

In May, 2026, 85,900 PG cases were received for the States/UTs and 84,365 PG cases were redressed. Uttar Pradesh recorded the highest number of disposals in May, 2026 with 27,030 PG cases, followed by Maharashtra with 9,476 PG cases. As of 31st May, 2026, the total pendency of PG cases on the CPGRAMS portal stands at 2,13,190 across all States and UTs. Moreover, 22 States/UTs have more than 1,000 pending PG cases each.

The report provides the data for new users registered on CPGRAMS through CPGRAMS Portal during May, 2026. A total of 65,174 new users have registered on CPGRAMS in May, 2026, through various channels, out of which, 11,365 registrations are from Uttar Pradesh. The Feedback Call Centre collected a total of 78,830 feedbacks in May, 2026, where, 32,283 feedbacks were collected from States/UTs.

The said report also provides the state-wise analysis on the grievances registered through Common Service Centres in May, 2026. CPGRAMS has been integrated with the Common Service Centre (CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs (VLEs). A total of 8,562 grievances have been registered through the Common Service Centres in the month of May, 2026.

The report also provides the total number of training programmes conducted and officers trained over the last five financial years under the Sevottam Scheme. Between FY 2022-23 and FY 2026-27, a total of 1,175 training courses were conducted, training ~38,693 officers.

Key Highlights for the month of May, 2026, are as follows:

General Highlights

Status of Public Grievances on CPGRAMS

Status of Pendency of Public Grievances on CPGRAMS

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