India, March 3 -- The Government of India has issued a release:
S. No.
Parameter
Benchmark
1
Provision of a service within 7 working days of payment of demand note by the customer
>= 98%
2
Fault incidences (No. of faults per 100 subscribers)
≤ 5
3
Point of Interconnection (POI) Congestion (90th percentile value)
≤ 0.5%
4
Billing and charging complaints
≤ 0.1%
5
Resolution of billing/ charging complaints within four weeks
100%
6
Application of adjustment to customer's account within one week from the date of resolution of billing and charging complaints or rectification of faults or rectification of significant network outage, as applicable
100%
7
Accessibility of call centre/customer care
>= 95%
8
Percentage of calls answered by the operators (voice to voice) within 90 seconds
>= 95%
9
Termination/ closure of service within seven working days of receipt of customer's request
100%
S. No.
Parameter
Benchmark
1
Availability of service wise geospatial coverage map on service provider's website for percentage of working cells
>= 99%
2
Cumulative downtime (Cells not available for service)
≤ 1.5 %
3
Worst Affected Cells due to downtime
≤ 1.5 %
4
Percentage of significant network outage (services not available in a district for more than 4 hours) reported to the Authority within 24 hrs of start of the outage
100%
5
Call Set-up Success Rate: Intra- Service provider (within service provider's network)
>= 98%
6
Call Set-up Success Rate: Inter- Service provider (incoming from other service providers' network)
>= 95%
7
Point of Interconnection (POI) Congestion (90th percentile value)
≤ 0.5%
8
DCR Spatial Distribution Measure for Circuit Switched (2G/3G) network [CS_QSD (88, 88)]
≤ 2%
9
DCR Spatial Distribution Measure for Packet Switched (4G/5G and beyond) network
[PS_QSD (93, 93)]
≤ 2%
10
Downlink Packet Drop Rate for Packet Switched Network (4G/5G and beyond) [DLPDR_QSD (88, 88)]
≤ 2%
11
Uplink Packet Drop Rate for Packet Switched Network (4G/5G and beyond) [ULPDR_QSD (88, 88)]
≤ 2%
12
Latency (in 4G and 5G network)
≤ 75 msec
13
Packet Drop Rate (in 4G and 5G network)
≤ 3%
14
Percentile value of measured test samples for which download and upload speed is >= offered typical download and upload speed in tariff offerings
80th percentile
15
Billing and charging complaints
≤ 0.1%
16
Resolution of billing/ charging complaints within four weeks
100%
17
Application of adjustment to customer's account within one week from the date of resolution of billing and charging complaints or rectification of faults or rectification of significant network outage, as applicable
100%
18
Termination/ closure of service within seven working days of receipt of customer's request
100%
19
Refund of deposits within 45 days of closure of service or non-provisioning of service
100%
S. No.
Parameter
Benchmark
1.
Latency
≤ 50 msec
2.
Packet Drop Rate
≤ 1%
3.
Percentile value of measured test samples for which download and upload speed is >= offered typical download and upload speed in tariff offerings
90th percentile
4.
Maximum Bandwidth utilization of any Customer serving node to ISP Gateway Node [Intra-network] or Internet Exchange Point Link(s)
≤ 80%
5.
Jitter
≤ 40ms
6.
Resolution of billing/ charging complaints within four weeks
100%
7.
Accessibility of call centre/ customer care
>= 95%
(Data as on Q.E. 31st December 2025)
Telecom Subscribers (Wireless+Wireline)
Total Subscribers
1,306.14 million
% change over the previous quarter
6.28%*
Urban Subscribers
762.44 million
Rural Subscribers
543.70 million
Market share of Private Operators
92.17%
Market share of PSU Operators
7.83%
Tele-density
91.74%
Urban Tele-density
148.92%
Rural Tele-density
59.63%
Wireless (Mobile+FWA) Subscribers
Wireless (Mobile) Subscribers
1,244.20 million
Wireless (5G FWA+UBR FWA) Subscribers
14.57 million
Total Wireless Subscribers
1,258.77 million
% change over the previous quarter
6.47%*
Urban Subscribers
720.15 million
Rural Subscribers
538.62 million
Market share of Private Operators
92.61%
Market share of PSU Operators
7.39%
Tele-density
88.41%
Urban Tele-density
140.66%
Rural Tele-density
59.07%
Total Wireless Data Usage during the quarter
73,324 PB
Number of Public Mobile Radio Trunk Services (PMRTS)
65,515
Number of Very Small Aperture Terminals (VSAT)
2,09,683
Wireline Subscribers
Total Wireline Subscribers
47.37 million
% change over the previous quarter
1.62%
Urban Subscribers
42.29 million
Rural Subscribers
5.08 million
Market share of PSU Operators
19.70%
Market share of Private Operators
80.30%
Tele-density
3.33%
Rural Tele-density
0.56%
Urban Tele-density
8.26%
No. of Public Call Office (PCO)
4,937
Telecom Financial Data
Gross Revenue (GR) during the quarter
Rs. 1,02,475 crore
% change in GR over the previous quarter
2.65%
Applicable Gross Revenue (ApGR) during quarter
Rs. 96,456 crore
% change in ApGR over the previous quarter
2.28%
Adjusted Gross Revenue (AGR) during the quarter
Rs. 84,270 crore
% change in AGR over the previous quarter
2.33%
Share of Public sector undertakings in Access AGR
2.87%
Internet/Broadband Subscribers
Total Internet Subscribers
1028.61 million
% change over previous quarter
1.06%
Narrowband subscribers
21.25 million
Broadband subscribers
1007.35 million
Fixed (Wired) Access Internet Subscribers
45.32 million
Wireless (Fixed+Mobile) Access Internet Subscribers
983.29 million
Urban Internet Subscribers
594.33 million
Rural Internet Subscribers
434.27 million
Total Internet Subscribers per 100 population
72.24%
Urban Internet Subscribers per 100 population
116.09%
Rural Internet Subscribers per 100 population
47.63%
Total Outgoing Minutes of Usage for Internet Telephony
68.08 million
No. of Public Wi-Fi Hotspots
55,483
Aggregate Data Consumed (TB) for Wi-Fi Hotspots
11,805 TB
Broadcasting & Cable Services
Number of private satellite TV channels permitted by the Ministry of I&B for uplinking only/downlinking only/both uplinking and downlinking
920
Number of Pay TV Channels as reported by broadcasters
335
Number of private FM Radio Channels (excluding All India Radio)
385
Number of total active subscribers with pay DTH operators
50.99 million
Number of Operational Community Radio Stations
557
Number of pay DTH Operators
4
Revenue & Usage Parameters
**Monthly ARPU of Wireless Service
Rs.194.57
Minutes of Usage (MOU) per subscriber per month - Wireless Service
1012
Wireless Data Usage
Average Wireless Data Usage per wireless data subscriber per month
25.70 GB
Average revenue realization per GB for wireless data usage during the quarter
Rs.7.87
Note: *Till the month of November 2025, M/S Bharti Airtel Limited was not including their M2M cellular subscriber base in their wireless (Mobile) subscriber base while the remaining operators were including their M2M cellular subscriber base in their wireless (Mobile) subscriber base. From this month of December 2025, M/S Bharti Airtel Limited has started including their M2M cellular subscriber base in their wireless (mobile) subscriber base. As a result, there has been a significant increase in the Total and wireless (mobile) subscriber base in the month of December 2025.
TRAI today has released the "Indian Telecom Services Performance Indicator Report" for the Quarter ending 31st December, 2025. This Report provides a broad perspective of the Telecom Services in India and presents the key parameters and growth trends of the Telecom Services as well as Cable TV, DTH & Radio Broadcasting services in India for the period covering 1st October, 2025 to 31st December, 2025 compiled mainly on the basis of information furnished by the Service Providers.
Executive Summary of the Report is enclosed. The complete Report is available on TRAI's website (www.trai.gov.in and under the link http://www. trai.gov.in/release-publication/reports/performance-indicators-reports). Any suggestion or any clarification pertaining to this report, Shri Vijay Kumar, Advisor (F&EA), TRAI may be contacted on Tel. +91-20907773 and e-mail: fea1-div@trai.gov.in.
The Indian Telecom Services Performance Indicators
October-December, 2025
Executive Summary
Composition of internet subscription
Service-wise composition of Adjusted Gross Revenue
Trends in Telephone subscribers and Tele-density in India
Composition of Telephone Subscribers
SNAPSHOT
Disclaimer: Curated by HT Syndication.
