India, Dec. 3 -- The Government of India has issued a release:
S.N.
Parameter
Benchmark
1
Provision of a service within 7 working days of payment of demand note by the customer
>= 98%
2
Fault incidences (No. of faults per 100 subscribers)
≤ 5
3
Point of Interconnection (POI) Congestion (90th percentile value)
≤ 0.5%
4
Percentage of calls answered by the operators (voice to voice) within 90 seconds
>= 95%
5
Termination/ closure of service within seven working days of receipt of customer's request
100%
S.N.
Parameter
Benchmark
1
Availability of service wise geospatial coverage map on service provider's website for percentage of working cells
>= 99%
2
Cumulative downtime (Cells not available for service)
≤ 2%
3
Worst Affected Cells due to downtime
≤ 2%
4
Percentage of significant network outage (services not available in a district for more than 4 hours) reported to the Authority within 24 hrs of start of the outage
100%
5
Call Set-up Success Rate: Intra-Service provider (within service provider's network)
>= 98%
6
Call Set-up Success Rate: Inter- Service provider (incoming from other service providers' network)
>= 95%
7
Point of Interconnection (POI) Congestion (90th percentile value)
≤ 0.5%
8
DCR Spatial Distribution Measure for Circuit Switched (2G/3G) network [CS_QSD (88, 88)]
≤ 2%
9
DCR Spatial Distribution Measure for Packet Switched (4G/5G and beyond) network [PS_QSD (92, 92)]
≤ 2%
10
Downlink Packet Drop Rate for Packet Switched Network (4G/5G and beyond) [DLPDR_QSD (88, 88)]
≤ 2%
11
Uplink Packet Drop Rate for Packet Switched Network (4G/5G and beyond) [ULPDR_QSD (88, 88)]
≤ 2%
12
Latency (in 4G and 5G network)
≤ 75 msec
13
Packet Drop Rate (in 4G and 5G network)
≤ 3%
14
Percentile value of measured test samples for which download and upload speed is >= offered typical download and upload speed in tariff offerings
80th percentile
15
Billing and charging complaints
≤ 0.1%
16
Resolution of billing/ charging complaints within four weeks
100%
17
Application of adjustment to customer's account within one week from the date of resolution of billing and charging complaints or rectification of faults or rectification of significant network outage, as applicable
100%
18
Accessibility of call centre/ customer care
>= 95%
19
Termination/ closure of service within seven working days of receipt of customer's request
100%
20
Refund of deposits within 45 days of closure of service or non-provisioning of service
100%
S. No.
Parameter
Benchmark
1.
Latency
≤ 50 msec
2.
Packet Drop Rate
≤ 1%
3.
Maximum Bandwidth utilization of any Customer serving node to ISP Gateway Node [Intra-network] or Internet Exchange Point Link(s)
≤ 80%
4.
Jitter
≤ 40ms
(Data as on Q.E. 30th September, 2025)
Telecom Subscribers (Wireless+Wireline)
Total Subscribers
1,228.94 million
% change over the previous quarter
0.87%
Urban Subscribers
689.11 million
Rural Subscribers
539.83 million
Market share of Private Operators
91.70%
Market share of PSU Operators
8.30%
Tele-density
86.65%
Urban Tele-density
134.76%
Rural Tele-density
59.52%
Wireless (Mobile+FWA) Subscribers
Wireless (Mobile) Subscribers
1,170.44 million
Wireless (5G FWA+UBR FWA) Subscribers
11.88 million
Total Wireless Subscribers
1,182.32 million
% change over the previous quarter
0.98%
Urban Subscribers
647.47 million
Rural Subscribers
534.85 million
Market share of Private Operators
92.17%
Market share of PSU Operators
7.83%
Tele-density
83.36%
Urban Tele-density
126.62%
Rural Tele-density
58.98%
Total Wireless Data Usage during the quarter
69,090 PB
Number of Public Mobile Radio Trunk Services (PMRTS)
64,731
Number of Very Small Aperture Terminals (VSAT)
2,19,607
Wireline Subscribers
Total Wireline Subscribers
46.61 million
% change over the previous quarter
-1.84%
Urban Subscribers
41.64 million
Rural Subscribers
4.98 million
Market share of PSU Operators
20.38%
Market share of Private Operators
79.62%
Tele-density
3.29%
Rural Tele-density
0.55%
Urban Tele-density
8.14%
No. of Public Call Office (PCO)
6,801
Telecom Financial Data
Gross Revenue (GR) during the quarter
Rs. 99,828 crore
% change in GR over the previous quarter
3.29%
Applicable Gross Revenue (ApGR) during quarter
Rs. 94,301 crore
% change in ApGR over the previous quarter
2.22%
Adjusted Gross Revenue (AGR) during the quarter
Rs. 82,348 crore
% change in AGR over the previous quarter
1.26%
Share of Public sector undertakings in Access AGR
2.98%
Internet/Broadband Subscribers
Total Internet Subscribers
1017.81 million
% change over previous quarter
1.49%
Narrowband subscribers
22.18 million
Broadband subscribers
995.63 million
Fixed (Wired) Access Internet Subscribers
44.42 million
Wireless (Fixed+Mobile) Access Internet Subscribers
973.39 million
Urban Internet Subscribers
590.11 million
Rural Internet Subscribers
427.70 million
Total Internet Subscribers per 100 population
71.76%
Urban Internet Subscribers per 100 population
115.40%
Rural Internet Subscribers per 100 population
47.16%
Total Outgoing Minutes of Usage for Internet Telephony
67.63 million
No. of Public Wi-Fi Hotspots
55,940
Aggregate Data Consumed (TB) for Wi-Fi Hotspots
10,778 TB
Broadcasting & Cable Services
Number of private satellite TV channels permitted by the Ministry of I&B for uplinking only/downlinking only/both uplinking and downlinking
916
Number of Pay TV Channels as reported by broadcasters
334
Number of private FM Radio Stations (excluding All India Radio)
387
Number of total active subscribers with pay DTH operators
52.78 million
Number of Operational Community Radio Stations
548
Number of pay DTH Operators
4
Revenue & Usage Parameters
Monthly ARPU of Wireless Service
Rs.190.99
Minutes of Usage (MOU) per subscriber per month - Wireless Service
1005
Wireless Data Usage
Average Wireless Data Usage per wireless data subscriber per month
25.24 GB
Average revenue realization per GB for wireless data usage during the quarter
Rs.8.27
TRAI today has released the "Indian Telecom Services Performance Indicator Report" for the Quarter ending 30th September, 2025. This Report provides a broad perspective of the Telecom Services in India and presents the key parameters and growth trends of the Telecom Services as well as Cable TV, DTH & Radio Broadcasting services in India for the period covering 1st July, 2025 to 30th September, 2025 compiled mainly on the basis of information furnished by the Service Providers.
Executive Summary of the Report is enclosed. The complete Report is available on TRAI's website (www.trai.gov.in and under the link http://www. trai.gov.in/release-publication/reports/performance-indicators-reports). Any suggestion or any clarification pertaining to this report, Shri Vijay Kumar, Advisor (F&EA), TRAI may be contacted on Tel. +91-20907773 and e-mail: fea1-div@trai.gov.in.
The Indian Telecom Services Performance Indicators
July-September, 2025
Executive Summary
Composition of internet subscription
Service-wise composition of Adjusted Gross Revenue
Trends in Telephone subscribers and Tele-density in India
Composition of Telephone Subscribers
SNAPSHOT
Disclaimer: Curated by HT Syndication.
