India, June 22 -- The Government of India has issued a release:
S. No.
Parameter
Benchmark
1
Provision of a service within 7 working days of payment of demand note by the customer
>= 98%
2
Fault incidences (No. of faults per 100 subscribers)
≤ 5
3
Point of Interconnection (POI) Congestion (90th percentile value)
≤ 0.5%
4
Billing and charging complaints
≤ 0.1%
5
Resolution of billing/ charging complaints within four weeks
100%
6
Application of adjustment to customer's account within one week from the date of resolution of billing and charging complaints or rectification of faults or rectification of significant network outage, as applicable
100%
7
Accessibility of call centre/ customer care
>= 95%
8
Termination/ closure of service within seven working days of receipt of customer's request
100%
S. No.
Parameter
Benchmark
1
Availability of service wise geospatial coverage map on service provider's website for percentage of working cells
>= 99%
2
Cumulative downtime (Cells not available for service)
≤ 1.5 %
3
Worst Affected Cells due to downtime
≤ 1.5 %
4
Percentage of significant network outage (services not available in a district for more than 4 hours) reported to the Authority within 24 hrs of start of the outage
100%
5
Call Set-up Success Rate: Intra- Service provider (within service provider's network)
>= 98%
6
Call Set-up Success Rate: Inter- Service provider (incoming from other service providers' network)
>= 95%
7
Point of Interconnection (POI) Congestion (90th percentile value)
≤ 0.5%
8
DCR Spatial Distribution Measure for Circuit Switched (2G/3G) network [CS_QSD (88, 88)]
≤ 2%
9
DCR Spatial Distribution Measure for Packet Switched (4G/5G and beyond) network
[PS_QSD (93, 93)]
≤ 2%
10
Downlink Packet Drop Rate for Packet Switched Network (4G/5G and beyond) [DLPDR_QSD (88, 88)]
≤ 2%
11
Uplink Packet Drop Rate for Packet Switched Network (4G/5G and beyond) [ULPDR_QSD (88, 88)]
≤ 2%
12
Latency (in 4G and 5G network)
≤ 75 msec
13
Packet Drop Rate (in 4G and 5G network)
≤ 3%
14
Percentile value of measured test samples for which download and upload speed is >= offered typical download and upload speed in tariff offerings
80th percentile
15
Billing and charging complaints
≤ 0.1%
16
Resolution of billing/ charging complaints within four weeks
100%
17
Application of adjustment to customer's account within one week from the date of resolution of billing and charging complaints or rectification of faults or rectification of significant network outage, as applicable
100%
18
Accessibility of call centre/ customer care
>= 95%
19
Percentage of calls answered by the operators (voice to voice) within 90 seconds
>= 95%
20
Termination/ closure of service within seven working days of receipt of customer's request
100%
21
Refund of deposits within 45 days of closure of service or non-provisioning of service
100%
S. No.
Parameter
Benchmark
1.
Latency
≤ 50 msec
2.
Packet Drop Rate
≤ 1%
3.
Percentile value of measured test samples for which download and upload speed is >= offered typical download and upload speed in tariff offerings
90th percentile
4.
Maximum Bandwidth utilization of any Customer serving node to ISP Gateway Node [Intra-network] or Internet Exchange Point Link(s)
≤ 80%
5.
Jitter
≤ 40ms
6.
Resolution of billing/ charging complaints within four weeks
100%
7.
Accessibility of call centre/ customer care
>= 95%
(Data as on Q.E. 31st March 2026)
Telecom Subscribers (Wireless+Wireline)
Total Subscribers
1,330.58 million
% change over the previous quarter
1.87%
Urban Subscribers
778.79 million
Rural Subscribers
551.79 million
Market share of Private Operators
92.32%
Market share of PSU Operators
7.68%
Tele-density
93.26%
Urban Tele-density
151.47%
Rural Tele-density
60.46%
Wireless (Mobile+FWA) Subscribers
Wireless (Mobile)* Subscribers
1,265.73 million
Wireless (5G FWA+UBR FWA) Subscribers
16.61 million
Total Wireless Subscribers
1,282.33 million
% change over the previous quarter
1.87%
Urban Subscribers
735.73 million
Rural Subscribers
546.60 million
Market share of Private Operators
92.74%
Market share of PSU Operators
7.26%
Tele-density
89.88%
Urban Tele-density
143.10%
Rural Tele-density
59.89%
Total Wireless Data Usage during the quarter
77,953 PB
Number of Public Mobile Radio Trunk Services (PMRTS)
66,325
Number of Very Small Aperture Terminals (VSAT)
2,01,239
Wireline Subscribers
Total Wireline Subscribers
48.25 million
% change over the previous quarter
1.86%
Urban Subscribers
43.06 million
Rural Subscribers
5.19 million
Market share of PSU Operators
18.84%
Market share of Private Operators
81.16%
Tele-density
3.38%
Rural Tele-density
0.57%
Urban Tele-density
8.37%
No. of Public Call Office (PCO)
5,167
Telecom Financial Data
Gross Revenue (GR) during the quarter
Rs.105,118 crore
% change in GR over the previous quarter
2.58%
Applicable Gross Revenue (ApGR) during quarter
Rs.98,638 crore
% change in ApGR over the previous quarter
2.26%
Adjusted Gross Revenue (AGR) during the quarter
Rs.86,716 crore
% change in AGR over the previous quarter
2.90%
Share of Public sector undertakings in Access AGR
3.12%
Internet/Broadband Subscribers
Total Internet Subscribers
1092.79 million
% change over previous quarter
6.24%
Narrowband subscribers
26.91 million
Broadband subscribers
1065.88 million
Fixed (Wired) Access Internet Subscribers
46.54 million
Wireless (Fixed+Mobile) Access Internet Subscribers
1046.26 million
Urban Internet Subscribers
651.93 million
Rural Internet Subscribers
440.87 million
Total Internet Subscribers per 100 population
76.59%
Urban Internet Subscribers per 100 population
126.80%
Rural Internet Subscribers per 100 population
48.31%
Total Outgoing Minutes of Usage for Internet Telephony
74.18 million
No. of Public Wi-Fi Hotspots
56,222
Aggregate Data Consumed (TB) for Wi-Fi Hotspots
8,576
Broadcasting & Cable Services
Number of private satellite TV channels permitted by the Ministry of I&B for uplinking only/downlinking only/both uplinking and downlinking
917
Number of Pay TV Channels as reported by broadcasters
342
Number of private FM Radio Channels (excluding All India Radio)
390
Number of total active subscribers with pay DTH operators
49.05 million
Number of Operational Community Radio Stations
564
Number of pay DTH Operators
4
Revenue & Usage Parameters
Monthly ARPU of Wireless Service
Rs.196.04
Minutes of Usage (MOU) per subscriber per month - Wireless Service
1017
Wireless Data Usage
Average Wireless Data Usage per wireless data subscriber per month
26.70 GB
Average revenue realization per GB for wireless data usage during the quarter
Rs.7.51
* No. of Wireless (mobile) connections including M2M cellular mobile connection.
TRAI has today released the "Indian Telecom Services Performance Indicator Report" for the Quarter ending 31st March, 2026. This Report provides a broad perspective of the Telecom Services in India and presents the key parameters and growth trends of the Telecom Services as well as Cable TV, DTH & Radio Broadcasting services in India for the period covering 1st January, 2026 to 31st March, 2026 compiled mainly on the basis of information furnished by the Service Providers.
Executive Summary of the Report is enclosed. The complete Report is available on TRAI's website (www.trai.gov.in and under the link http://www.trai.gov.in/release-publication/reports/performance-indicators-reports). Any suggestion or any clarification pertaining to this report, Shri Vijay Kumar, Advisor (F&EA), TRAI may be contacted on Tel. +91-20907773 and e-mail: fea1-div@trai.gov.in.
The Indian Telecom Services Performance Indicators
January-March, 2026
Executive Summary
Composition of internet subscription
Service-wise composition of Adjusted Gross Revenue
Trends in Telephone subscribers and Tele-density in India
Composition of Telephone Subscribers
SNAPSHOT
Disclaimer: Curated by HT Syndication.
