India, Oct. 12 -- The Government of India has issued a release:
S. No.
Parameter
Benchmark
1
Fault incidences (No. of faults per 100 subscribers)
≤ 5
2
Fault repair by next working day
>= 85%
3
Fault repair within three working days
>= 99%
4
Mean Time-To-Repair (MTTR)
≤ 10 hours
5
Point of Interconnection (POI) Congestion (90th percentile value)
≤ 0.5%
6
Billing and charging complaints
≤ 0.1%
7
Resolution of billing/ charging complaints within four weeks
100%
8
Application of adjustment to customer's account within one week from the date of resolution of billing and charging complaints or rectification of faults or rectification of significant network outage, as applicable
100%
9
Accessibility of call centre/ customer care
>= 95%
10
Percentage of calls answered by the operators (voice to voice) within 90 seconds
>= 95%
11
Termination/ closure of service within seven working days of receipt of customer's request
100%
S. No.
Parameter
Benchmark
1
Availability of service wise geospatial coverage map on service provider's website for percentage of working cells
>= 99%
2
Cumulative downtime (Cells not available for service)
≤ 1.5 %
3
Worst Affected Cells due to downtime
≤ 1.5 %
4
Percentage of significant network outage (services not available in a district for more than 4 hours) reported to the Authority within 24 hrs of start of the outage
100%
5
Call Set-up Success Rate: Intra- Service provider (within service provider's network)
>= 98%
6
Call Set-up Success Rate: Inter- Service provider (incoming from other service providers' network)
>= 95%
7
Point of Interconnection (POI) Congestion (90th percentile value)
≤ 0.5%
8
DCR Spatial Distribution Measure for Circuit Switched (2G/3G) network [CS_QSD (88, 88)]
≤ 2%
9
DCR Spatial Distribution Measure for Packet Switched (4G/5G and beyond) network
[PS_QSD (93, 93)]
≤ 2%
10
Downlink Packet Drop Rate for Packet Switched Network (4G/5G and beyond) [DLPDR_QSD (88, 88)]
≤ 2%
11
Uplink Packet Drop Rate for Packet Switched Network (4G/5G and beyond) [ULPDR_QSD (88, 88)]
≤ 2%
12
Latency (in 4G and 5G network)
≤ 75 msec
13
Packet Drop Rate (in 4G and 5G network)
≤ 3%
14
Percentile value of measured test samples for which download and upload speed is >= offered typical download and upload speed in tariff offerings
80th percentile
15
Billing and charging complaints
≤ 0.1%
16
Resolution of billing/ charging complaints within four weeks
100%
17
Application of adjustment to customer's account within one week from the date of resolution of billing and charging complaints or rectification of faults or rectification of significant network outage, as applicable
100%
18
Accessibility of call centre/ customer care
>= 95%
19
Percentage of calls answered by the operators (voice to voice) within 90 seconds
>= 95%
20
Termination/ closure of service within seven working days of receipt of customer's request
100%
21
Refund of deposits within 45 days of closure of service or non-provisioning of service
100%
S. No.
Parameter
Benchmark
1.
Latency
≤ 50 msec
2.
Packet Drop Rate
≤ 1%
3.
Percentile value of measured test samples for which download and upload speed is >= offered typical download and upload speed in tariff offerings
90th percentile
4.
Jitter
≤ 40ms
5.
Fault incidences (No. of faults per 100 subscribers)
≤ 5
6.
Fault repair by next working day
>= 85%
7.
Fault repair within three working days
>= 99%
8.
Billing and charging complaints
≤ 0.1%
9.
Resolution of billing/ charging complaints within four weeks
100%
10
Accessibility of call centre/ customer care
>= 95%
(Data as on Quarter ending 30th June 2026)
Telecom Subscribers (Wireless+Wireline)
Total Subscribers
1,348.08 million
% change over the previous quarter
1.31%
Urban Subscribers
792.06 million
Rural Subscribers
556.01 million
Market share of Private Operators
92.50%
Market share of PSU Operators
7.50%
Tele-density
94.31%
Urban Tele-density
153.43%
Rural Tele-density
60.89%
Tele-density (without M2M cellular mobile)
84.88%
Wireless Subscribers
Wireless (Mobile) Subscribers
1,282.38 million
Wireless (Mobile) Subscribers (excluding M2M)
1147.65 million
Wireless (FWA) Subscribers
17.87 million
Total Wireless (Mobile + FWA) Subscribers
1,300.25 million
% change over the previous quarter
1.40%
Urban Subscribers
749.39 million
Rural Subscribers
550.86 million
Market share of Private Operators
92.83%
Market share of PSU Operators
7.17%
Tele-density
90.96%
Urban Tele-density
145.17%
Rural Tele-density
60.32%
Tele-density without M2M cellular mobile connection
81.54%
Total Wireless (Mobile) Data Usage during the quarter
84,424 PB
Total Wireline (Wired) Access Data Usage during the quarter
54,303 PB
Number of Public Mobile Radio Trunk Services (PMRTS)
65,686
Number of Very Small Aperture Terminals (VSAT)
1,84,579
Wireline Subscribers
Total Wireline Subscribers
47.82 million
% change over the previous quarter
-0.88%
Urban Subscribers
42.68 million
Rural Subscribers
5.15 million
Market share of PSU Operators
16.59%
Market share of Private Operators
83.41%
Tele-density
3.35%
Rural Tele-density
0.56%
Urban Tele-density
8.27%
No. of Public Call Office (PCO)
4,843
Telecom Financial Data
Gross Revenue (GR) during the quarter
Rs.1,06,797 crore
% change in GR over the previous quarter
1.60%
Applicable Gross Revenue (ApGR) during quarter
Rs.1,01,036 crore
% change in ApGR over the previous quarter
2.43%
Adjusted Gross Revenue (AGR) during the quarter
Rs.88,796 crore
% change in AGR over the previous quarter
2.40%
Share of Public sector undertakings in Access AGR
2.92%
Internet/Broadband Subscribers
Total Internet Subscribers
1,114.17 million
% change over previous quarter
1.96%
Narrowband subscribers
26.67 million
Broadband subscribers
1087.50 million
Fixed (Wired) Access Internet Subscribers
47.73 million
Wireless (Fixed+Mobile) Access Internet Subscribers
1066.43 million
Urban Internet Subscribers
666.09 million
Rural Internet Subscribers
448.08 million
Total Internet Subscribers per 100 population
77.94
Urban Internet Subscribers per 100 population
129.03
Rural Internet Subscribers per 100 population
49.07
Total Outgoing Minutes of Usage for Internet Telephony
73.97 million
No. of Public Wi-Fi Hotspots
55,233
Aggregate Data Consumed (TB) for Wi-Fi Hotspots
7,541
Broadcasting & Cable Services
Number of pay Broadcaster
37
Number of private satellite TV channels permitted by the Ministry of I&B for uplinking only/downlinking only/both uplinking and downlinking
915
Number of pay TV Channels as reported by broadcasters
342
Number of licensed pay DTH Operators
4
Number of total active subscribers with pay DTH operators
48.56 million
Number of registered MSOs
736
Number of HITS operators
2
Number of IPTV Operators that submitted self-declaration to MIB
76
Number of FM Radio Channels (excluding All India Radio)
386
Number of existing cities with operational FM Radio channels (excluding All India Radio)
121
FM Radio Advertisement Revenue during the quarter
Rs.376.16 crore
Number of Operational Community Radio Stations
578
Revenue & Usage Parameters
Monthly ARPU of Wireless Service
Rs.187.12
Minutes of Usage (MOU) per subscriber per month - Wireless Service
933
Wireless Data Usage
Average Wireless Data Usage per wireless data subscriber per month
28.39 GB
Average revenue realization per GB for wireless data usage during the quarter
Rs.7.13
TRAI today has released the "Indian Telecom Services Performance Indicator Report" for the quarter ending 30th June 2026. This Report provides a broad perspective of the Telecom Services in India and presents the key parameters and growth trends of the Telecom Services as well as Cable TV, DTH & Radio Broadcasting services in India for the period covering 1st April 2026 to 30th June 2026 compiled mainly on the basis of information furnished by the Service Providers.
Executive Summary of the Report is enclosed. The complete Report is available on TRAI's website (www.trai.gov.in and under the link http://www.trai.gov.in/release-publication/reports/performance-indicators-reports). For any suggestion or any clarification pertaining to this report, Shri Vijay Kumar, Advisor (F&EA), TRAI may be contacted on Tel. +91-20907773 and e-mail: fea1-div@trai.gov.in.
The Indian Telecom Services Performance Indicators
April-June 2026
Executive Summary
Composition of Internet Subscription
Service-wise composition of Adjusted Gross Revenue
Trends in Telephone subscribers and Tele-density in India
Composition of Telephone Subscribers
SNAPSHOT
Disclaimer: Curated by HT Syndication.
