MUMBAI, India, Sept. 7 -- Intellectual Property India has published a patent application (202641104157 A) filed by Anurag University on August 29, 2026, for Voice Service Assistant – Ai-Driven Multi-Channel Query Fusion, Deduplication, And Domain-Aware Service Routing System.
Inventors include Arogya Harshitha; R. Vishwa Teja; Hamza Nadim Shaikh; Dr. A. Prashanth Rao; Dr. D. Lakshmi Padmaja; Dr. Niteesha Sharma; Dr. T. Ashalatha; and N. Naga Lakshmi.
The application for the patent was published on September 04, 2026, under issue no. 36/2026.
Abstract: ABSTRACT The present invention relates to a computer-implemented voice service assistant system for multi-channel query fusion, deduplication and domain-aware service routing. The system comprises a multi-channel input gateway (100), speech/transcript normalizer (102), AI summary and domain classifier (104), canonical query fingerprint engine (106), deduplication decision layer (108), canonical service state store (110), domain routing and priority controller (112), role-based propagation engine (114), telephony call-agent connector (116), cache/retry and synchronization layer (118), and audit and observability module (120). The system receives text, web-voice and telephonic requests, normalizes the requests, generates AI-derived service information, creates a canonical query fingerprint and retrieves candidate records for duplicate/recurrence validation. An equivalent interaction is linked to an existing canonical record, whereas a new interaction generates a new canonical record. The canonical state is subsequently routed and synchronized with role-based service interfaces. The arrangement reduces redundant database writes and dashboard duplication while improving cross-channel consistency, routing efficiency, synchronization reliability and auditability. The figure associated with abstract is FIG. 1.
Disclaimer: Curated by HT Syndication.
