MUMBAI, India, July 31 -- Intellectual Property India has published a patent application (202541005232 A) filed by Ringcentral, Inc. on January 22, 2025, for Systems And Methods Providing Domain-Specific Cross-Conversation Analysis For Holistic Automated Control Over Workflows.
Inventors include Naresh Annepu; Sushant Hiray; Prashant Kukde; Siddharth Krishna Kumar; and Mohit Tare.
The application for the patent was published on July 24, 2026, under issue no. 30/2026.
Abstract: A conversation controller provides autonomous control over conversations occurring in an organization. The conversation controller monitors the conversations and detects first trackers in first and second conversations, and second trackers in third and fourth conversations. The conversation controller updates a first customer lifecycle based on the trackers from the first and third conversations and the first and third conversations involving a first customer. Similarly, the conversation controller updates a second customer lifecycle based on the trackers from the second and fourth conversations and the second and fourth conversations involving a common second customer. The conversation controller detects an issue at a particular stage of a workflow based on a natural language understanding of dialogue from the third and fourth conversations that map to the particular workflow stage, and performs a modified action at the particular workflow stage in an active conversation in resolution of the issue.
Disclaimer: Curated by HT Syndication.
