MUMBAI, India, July 7 -- Intellectual Property India has published a patent application (202641060652 A) filed by Hindusthan College Of Engineering And Technology on May 13, 2026, for Smart Complaint Management System.
Inventors include Dr J Jaya; Dr. R. Vidhya; Dr. D. Satheesh Kumar; V. Devi; P. Arul Selvam; K,anu Priya; Sakthi Vignesh. R; Shreya. S; and Sriram Barath. N.
The application for the patent was published on July 03, 2026, under issue no. 27/2026.
Abstract: The Smart Complaint Management System is developed to overcome the limitations of manual complaint handling processes. Traditional systems are often inefficient, leading to delays, data loss, and lack of transparency.This system introduces a digital platform where users can easily submit complaints. Each complaint is recorded in a database and assigned a unique ID, which helps in tracking and managing complaints effectively.The system uses predefined rules to categorize complaints and forward them to the appropriate department. This ensures that complaints are handled correctly without delays.The admin module allows administrators to view, assign, and update complaints. Notifications are sent to users to keep them informed about the status of their complaints.Overall, the system improves efficiency, accountability, and user satisfaction by providing a structured and reliable complaint management process.6
Disclaimer: Curated by HT Syndication.
