MUMBAI, India, July 7 -- Intellectual Property India has published a patent application (202641079702 A) filed by Sona College Of Technology on June 29, 2026, for Smart Apartment Complaint Management System (aptcare).
Inventors include Ilanchezhian P; Shanmugaraja P; Vasanthi S; Thangaraj K; Aldo Stalin J; Rithish I; Harshavardhan G; and Harshanth G.
The application for the patent was published on July 03, 2026, under issue no. 27/2026.
Abstract: ABSTRACT The present invention introduces a Smart Apartment Complaint Management System, called AptCare. This platform offers a web-based solution for managing maintenance complaints in residential apartment complexes. Residents can submit complaints online through an organized web interface. The system automatically sets the priority of each complaint using a rule-based evaluation engine that looks at safety risks, issue categories, the number of affected residents, and photographic evidence. Every complaint goes through a four-stage resolution process: Submission, Assignment, Resolution, and Feedback. Residents can track the status of their complaints in real-time. A Neglect Detection module keeps an eye on active complaints and their specific deadlines for resolution. It sends alerts if any items are overdue, ensuring that no complaint is missed. After a complaint is resolved, residents provide feedback using the Rate Service module. This feedback is compiled and shown to administrators on a central performance analytics dashboard. The system is built with Python (Flask), MySQL, HTML5, CSS3, and JavaScript. It features a scalable and modular design, fitting for residential communities of any size. This invention greatly improves transparency, accountability, and efficiency in managing apartment maintenance
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