MUMBAI, India, Nov. 2 -- Intellectual Property India has published a patent application (202521039682 A) filed by Rugved Pradiprao Junghare; Swati Shilaskar; Gargi Sandey; Swaroop Gudi; and Harsh Hulenwar on April 25, 2025, for Seamless Multilingual Interaction: Ai System For Real-Time Language Switching In Customer Service.
Inventors include Swati Shilaskar; Gargi Sandey; Swaroop Gudi; and Harsh Hulenwar.
The application for the patent was published on October 30, 2026, under issue no. 44/2026.
Abstract: The invention introduces a real-time AI-based multilingual customer support system that integrates Whisper STT for speech recognition, Google Translate for translation, Gemini AI for contextual response generation, and GTTS for speech synthesis. It identifies spoken language dynamically, transcribes user queries, generates appropriate responses, and delivers them back in audio format in the desired language. With low latency and support for over 20 languages, the system facilitates inclusive, scalable, and natural customer interaction. Evaluations using the CoVoST2 dataset show strong performance across WER and CER metrics in multiple languages.
Disclaimer: Curated by HT Syndication.
