MUMBAI, India, Aug. 17 -- Intellectual Property India has published a patent application (202421075726 A) filed by Gupshup Technology India Private Limited on October 07, 2024, for Method For Integrating A Generative Ai Tool With Intelligent Agent Dashboard And System Thereof.
Inventor includes Mehta, Nirmesh.
The application for the patent was published on August 14, 2026, under issue no. 33/2026.
Abstract: The present invention discloses a method and a system (100) for integrating a generative AI tool with intelligent agent dashboard. The System (100) comprises a user device (102), a communication channel (104), a backend of the agent dashboard system (106), a user interface (UI) of the agent dashboard system (108), a generative artificial intelligence (GenAI) (110), a backend of the proposed system (112) and a widget (114). The agent composes a reply to a user by using the integration of the proposed system (100), wherein the externally connected widget (114) is embedded in the compose screen of the agent dashboard with GenAI (110) integration. The custom compose screen sends the reply to the backend of the proposed system (112) with additional metadata mentioning the GenAI (110) selection/edits.
Disclaimer: Curated by HT Syndication.
