MUMBAI, India, July 7 -- Intellectual Property India has published a patent application (202641061174 A) filed by Salem College Of Engineering And Technology on May 14, 2026, for Intelligent Chatbot For Automated Customer Support Using Deep Learning.
Inventors include Nishanthi P; Varsha G; Vengadepathi V; Vikas S; Yuvaraj R; Moulidharan R; Habeeb Malik Mankada; and Jabir Koonari.
The application for the patent was published on July 03, 2026, under issue no. 27/2026.
Abstract: An intelligent chatbot for automated customer support using deep learning enhances service efficiency and user experience. The system collects customer queries from multiple channels, including websites, apps, and messaging platforms. Deep learning models, such as recurrent neural networks or transformers, process natural language input to understand intent and context. The chatbot generates accurate, context-aware responses in real time. Automated conversation handling reduces the workload of human support agents. Integration with company databases enables personalized responses regarding orders, services, or account details. Continuous learning improves the chatbot’s understanding and response accuracy over time. Data logging supports analysis of customer interactions and’ service trends. Alerts and escalation protocols notify human agents for complex or unresolved queries. Cloud-based deployment ensures scalability for handling large volumes of interactions. Secure data handling protects user privacy and sensitive information. Real-time analytics provides insights into customer satisfaction and system performance. Low-latency processing ensures seamless user experience. This intelligent system provides a reliable, adaptive, and cost- effective solution for automated customer support.
Disclaimer: Curated by HT Syndication.
