MUMBAI, India, June 22 -- Intellectual Property India has published a patent application (202641069425 A) filed by Anson Thomas; Dr. Ganesh B Nair; Ganga J Darsan; Amruthambika P; Ruby S; Sarath Sajan; Dr. Sumi Alex; Soju L Johnson; Dr. Aneesh A S; and Sumi J on June 03, 2026, for Integrated Multi-Channel Adaptive Queue Management Device For Public Service Centers.
Inventors include Anson Thomas; Dr. Ganesh B Nair; Ganga J Darsan; Amruthambika P; Ruby S; Sarath Sajan; Dr. Sumi Alex; Soju L Johnson; Dr. Aneesh A S; and Sumi J.
The application for the patent was published on June 12, 2026, under issue no. 24/2026.
Abstract: ABSTRACT: Integrated Multi-Channel Adaptive Queue Management Device for Public Service Centers This invention describes an integrated adaptive queue management device for public service environments experiencing high footfall, irregular user arrivals, and variable service demand. The device enables registration through multiple channels, including walk-in interaction, mobile access, and assisted registration, while maintaining a unified queue control process. A processing unit dynamically evaluates user category, service type, priority status, counter availability, and crowd conditions to optimize service allocation in real time. The system provides ticketing, queue status display, estimated waiting information, and user guidance through visual and audio outputs. Predictive analysis supports demand forecasting and operational adjustment during peak periods. Partial offline operation ensures continuity where network connectivity is limited, with synchronization occurring when communication is restored. The device improves accessibility, reduces congestion, balances service workloads, and enables fair distribution of services across diverse public service centers.
Disclaimer: Curated by HT Syndication.
