MUMBAI, India, Sept. 28 -- Intellectual Property India has published a patent application (202647106693 A) filed by The Boston Consulting Group, Inc. on September 04, 2026, for Generative Ai Systems For Interpreting Customer Service Communications.
Inventors include Gao, Andrea; Awasthi, Urvi; Elangovan, Sanjay; and Kropp, Matthew.
The application for the patent was published on September 25, 2026, under issue no. 39/2026.
Abstract: In an example method, a system accesses first data including text transcripts of a plurality of voice calls, and generates, based on the first data, labeled representations of the voice calls using the one or more computerized LLMs. The system generates the labeled representations by determining a plurality of contextual categories associated with the voice calls, segmenting the text transcript into a plurality of transcript segments, and associating each of the transcript segments with a respective one of the contextual categories. Further, the system generates second data representing the labeled representations of the voice calls and stores the second data using the one or more hardware storage devices.
Disclaimer: Curated by HT Syndication.
