MUMBAI, India, Sept. 14 -- Intellectual Property India has published a patent application (202641107356 A) filed by Mrs. P R Sukanya Sridevi; Dr Premanand Kisanrao Kadbe; Dr Dolly Kumari; Dr Archana Kumari; Mr Mahesh Nanabhau Waghule; Ms. Sathiya A; Dr. S. S. Ananthan; Mr. Thirumavalavan Rajagopalan; Dr. Puneet Kumar Gupta; and Dr. Aatm Prakash Rai on September 07, 2026, for Enhancing Customer Experience Through Intelligent Ai Powered Chatbots.
Inventors include Mrs. P R Sukanya Sridevi; Dr Premanand Kisanrao Kadbe; Dr Dolly Kumari; Dr Archana Kumari; Mr Mahesh Nanabhau Waghule; Ms. Sathiya A; Dr. S. S. Ananthan; Mr. Thirumavalavan Rajagopalan; Dr. Puneet Kumar Gupta; and Dr. Aatm Prakash Rai.
The application for the patent was published on September 11, 2026, under issue no. 37/2026.
Abstract: The Rapid advancement of artificial intelligence has transformed the way organisations interact with their customers, making AI-powered chatbots an essential tool in modern customer service. This study examines the role of AI-powered chatbots in enhancing customer experience across various industries. It explores how chatbots improve customer interactions by providing instant responses, round-the-clock availability, and consistent service quality. The study also analyses the impact of advanced chatbot features such as natural language processing, machine learning, and automated decision-making on service efficiency and accuracy. In addition, it highlights the importance of personalisation, customer engagement, and omnichannel integration in improving customer satisfaction and loyalty. The research further evaluates customer perception and acceptance of chatbots compared to human agents, along with the cost efficiency achieved through automation. Overall, the study aims to provide a comprehensive understanding of how AI-powered chatbots contribute to improved customer experience in the digital business environment. AI- powered chatbots have emerged as one of the key enablers that enable organisations to work toward enhancing the customer experience in today's digitally turbo- charged marketplace. The rapid expansion of online platforms and increasing customer expectations require companies to seek quicker, more reliable, and highly personalised means of reaching their customers. Artificial intelligence-powered chatbots make use of various technologies related to artificial intelligence, machine learning, and natural language processing in order to conduct human-like conversations and offer immediate support. Offering 24x7 assistance, quicker responses, and personalized experience, chatbots have become pivotal in enabling improvement in service efficiency for businesses, enhancing customer satisfaction, and consolidating overall brand engagement. AI-powered chatbots offer several benefits that significantly enhance customer experience by making interactions faster, smoother, and more. personalized. They provide instant responses to customer queries, reducing waiting time and improving overall satisfaction. Banalysingng customer data and previous interactions, chatbots can deliver personalised recommendations and relevant solutions, making customers feel valued and understood. Chatbots also ensure consistent service quality across all interactions, regardless of time or channel, which builds trust and reliability. Additionally, they handle routine tasks efficiently, allowing human agents to focus on complex issues, resulting in better service outcomes. Overall, AI-powered chatbots create a convenient, engaging, and customer- centric experience that strengthens long-term relationships between businesses and customers.
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