MUMBAI, India, Oct. 5 -- Intellectual Property India has published a patent application (202517086025 A) filed by Genesys Cloud Services, Inc. on September 10, 2025, for Efficient Processing Of Trie Data Structures To Support Customer Journey Visualizations.
Inventors include Oladehinde-Bello, Ameen; Hally, Colm, John; Mcevoy, Maud, D.; Pat, Ankit; Roche, Peter; and Shah, Aditi.
The application for the patent was published on October 02, 2026, under issue no. 40/2026.
Abstract: A method for providing efficient trie data structure processing according to an embodiment includes splitting, based on organization identifiers and sequence identifiers, a data frame indicative of a set of events associated with customer interactions with automated agents of a contact center to produce a set of multiple partitions, and producing a set of multiple trie data structures, including generating a trie data structure for each partition. Each trie data structure represents aggregate counts of a corresponding subset of event sequences associated with a corresponding organization. The method also includes merging multiple trie data structures of the set of trie data structures to produce a combined organization trie data structure and storing the combined organization trie data structure to enable generation of a visualization of the combined organization trie data structure.
Disclaimer: Curated by HT Syndication.
