MUMBAI, India, July 7 -- Intellectual Property India has published a patent application (202641079821 A) filed by Dr. K. Punitha; Mrs. G. S. Sangeerani; Dr. Manmohan Chaudhry; Dr. Monika Tyagi; Dr. Dhaneesh V; Dr. A. Muthulakshmi; Ms. K. Deepthi; Dr. R. Vani; Mr. M. Gopala Krishnan; Mr. K. Ramesh; and Prof. Dr. Harikumar Pallathadka on June 29, 2026, for Customer-Centric Business Performance Monitoring And Decision Support System.
Inventors include Dr. K. Punitha; Mrs. G. S. Sangeerani; Dr. Manmohan Chaudhry; Dr. Monika Tyagi; Dr. Dhaneesh V; Dr. A. Muthulakshmi; Ms. K. Deepthi; Dr. R. Vani; Mr. M. Gopala Krishnan; Mr. K. Ramesh; and Prof. Dr. Harikumar Pallathadka.
The application for the patent was published on July 03, 2026, under issue no. 27/2026.
Abstract: The present invention discloses a customer-centric business performance monitoring and decision support system configured to integrate customer intelligence, operational analytics, and artificial intelligence-based predictive analysis for improving business decision-making. The system collects customer-related data and business performance information from multiple sources, processes the collected data, and analyzes customer behavior patterns, engagement trends, satisfaction indicators, and operational performance metrics. An artificial intelligence analytics engine identifies relationships between customer activities and business outcomes, while a predictive modeling module generates future performance forecasts, risk assessments, and business opportunity insights. A decision recommendation module provides prioritized recommendations for enhancing customer engagement, operational efficiency, and strategic planning. The system further includes a visualization interface for presenting real-time performance insights, predictive outputs, and actionable recommendations, thereby enabling organizations to achieve customer-driven performance optimization.
Disclaimer: Curated by HT Syndication.
