MUMBAI, India, Sept. 7 -- Intellectual Property India has published a patent application (202527113671 A) filed by Ujwal Inc. on November 19, 2025, for Customer Agent Recording Systems And Methods.
Inventors include Nagar, Ashish; Rohilla, Bhupesh; Kapoor, Shlok; Verma, Aadarsh; Talwar, Abhimanyu; Khullar, Sumeet; Goswami, Shubham; Paliwal, Neeraj; Joshi, Kishan; and Barnwal, Manisha.
The application for the patent was published on September 04, 2026, under issue no. 36/2026.
Abstract: Automatic analyses of customer-agent interactions provide valuable, actionable feedback for managers, agents, and customers. To provide such analyses, methods for recording and analysis of customer-agent interactions using a customer relationship management (CRM) system are disclosed. A recorder application records the customer-agent interaction, and sensitive information may be identified. Sensitive portions of the recording may then be redacted and removed from the recording. The redacted recording is then analyzed to generate useful summary and analytics information.
Disclaimer: Curated by HT Syndication.
