MUMBAI, India, July 7 -- Intellectual Property India has published a patent application (202641081086 A) filed by Mlr Institute Of Technology on July 01, 2026, for Civic Connect.
Inventors include Dr. B. Murali Krishna; Mr. V. Mahendar; Mr. R. Raviteja; and Mr. D. Nani.
The application for the patent was published on July 03, 2026, under issue no. 27/2026.
Abstract: The present invention, “CIVIC CONNECT,” relates to a smart citizen-government communication and civic issue management platform designed to improve public service delivery, transparency, and citizen engagement through digital technologies. The invention provides a centralized web and mobile-based system that enables citizens to register, report civic issues, upload photographs, provide location information, and track complaint status in real time. The platform facilitates efficient communication between citizens and government authorities by automatically receiving, categorizing, and forwarding complaints to the appropriate administrative departments. A centralized database stores complaint records, user information, issue histories, status updates, and resolution details to ensure secure data management and accountability. The system incorporates administrative review and workflow management mechanisms that enable authorities to verify complaints, assign tasks, monitor progress, and ensure timely issue resolution. Real-time notifications and status tracking features keep citizens informed throughout the complaint lifecycle, thereby enhancing transparency and trust in public administration. The invention further supports geolocation-based issue reporting, enabling precise identification of problem locations and efficient resource allocation by municipal authorities. Analytical dashboards provide decision-makers with insights into complaint trends, response times, departmental performance, and service efficiency, thereby supporting data-driven governance. The platform may additionally incorporate multilingual support, feedback collection mechanisms, predictive analytics, and smart city integration capabilities to improve accessibility and operational effectiveness. By integrating complaint management, workflow automation, real-time tracking, citizen participation, and governance analytics into a unified framework, CIVIC CONNECT significantly reduces administrative delays, improves service responsiveness, enhances accountability, promotes citizen involvement, and supports the development of intelligent and sustainable urban governance systems. The invention offers an efficient solution for modern municipalities seeking to strengthen citizen-government collaboration and deliver high-quality public services through digital transformation.
Disclaimer: Curated by HT Syndication.
