MUMBAI, India, Aug. 24 -- Intellectual Property India has published a patent application (202641097830 A) filed by Sns Academy on August 13, 2026, for Civiai Chain: An Artificial Intelligence And Blockchain Integrated System And Method For Automated Citizen Complaint Management In E-Governance.
Inventors include Prithvi Kumar S; Dr. P. Sedhupathy Mca. , Mba. , M. Phil. , Ph. D.; Mrs. Preethi K; and Vishnupriya A.
The application for the patent was published on August 21, 2026, under issue no. 34/2026.
Abstract: An artificial intelligence and blockchain integrated system and method for automated citizen complaint management in e-governance is disclosed. Complaints submitted through a citizen application as text, voice, image, or video, together with geolocation data, are processed by an AI engine comprising natural language processing, computer vision, duplicate-detection, and priority-scoring modules to classify the complaint category, detect and grade civic infrastructure defects, identify corroborating reports, and compute a priority score. An automated routing engine assigns complaints to the responsible municipal department based on category, location, and workload. A permissioned blockchain network, governed by smart contracts, records each lifecycle event as an immutable transaction, monitors service- level-agreement compliance, and automatically escalates overdue complaints, while an administrative dashboard provides prioritized queues and predictive- maintenance analytics, thereby enhancing transparency, efficiency, and accountability in municipal governance.
Disclaimer: Curated by HT Syndication.
