MUMBAI, India, July 13 -- Intellectual Property India has published a patent application (202641082154 A) filed by Cmr Institute Of Technology on July 03, 2026, for Centralized White-Label Enterprise It Helpdesk Platform.
Inventors include Dr Vinit Kumar Gunjan; Arangi Sahithi; Pilla Srinivas; Mohammed Junaid Pasha; Venkata Shiva Sai; and Mohammed Saif Patil.
The application for the patent was published on July 10, 2026, under issue no. 28/2026.
Abstract: The present invention discloses a centralized, white-label, multi-tenant enterprise information technology helpdesk platform deployed upon a shared cloud infrastructure, comprising a frontend layer, a backend layer, a database layer, an artificial intelligence and natural language processing layer, and a cloud infrastructure layer. A tenant isolation layer logically partitions the data, configuration, and workflows of a plurality of independent tenant organizations, while a white-label customization module permits each tenant to configure proprietary branding including a custom logo, colour theme, and dedicated domain name. The platform implements a hierarchical role-based access control structure encompassing platform super administrators, company administrators, information technology managers, support agents, and employees. An artificial intelligence-driven automation engine performs smart ticket routing, automated response generation, knowledge base article suggestion, and predictive analytics for ticket volume forecasting, supplemented by a twenty-four-hour conversational chatbot interface. Enterprise-grade security is achieved through two hundred fifty- six bit Advanced Encryption Standard encryption, role-based access control, audit logging, and compliance readiness, while a centralized analytics dashboard furnishes real-time visibility into key performance indicators, collectively enabling rapid, secure, and cost-effective deployment of enterprise IT support infrastructure across multiple organizations.
Disclaimer: Curated by HT Syndication.
