MUMBAI, India, Aug. 31 -- Intellectual Property India has published a patent application (202644004145 A) filed by Oracle International Corporation on January 15, 2026, for Automated Resolution Engine(s) For Automatic Generation Of Resolution Recommendations To Incident Queries.
Inventors include Mayur Kamalkumar Kanojiya; Naveen Thulasidharan; Georgy Rajan; Peter Sebastian Kunnel; and Nithin Nassar.
The application for the patent was published on August 28, 2026, under issue no. 35/2026.
Abstract: ABSTRACT AUTOMATED RESOLUTION ENGINE(S) FOR AUTOMATIC GENERATION OF RESOLUTION RECOMMENDATIONS TO INCIDENT QUERIES Various embodiments of the present technology generally relate to systems and methods for providing an automated resolution engine. In an example, the automated resolution engine receives an incident query from a client device and generates an incident fingerprint based on the incident query. Using the incident fingerprint, which may be an embedding representation of the incident query, the automated resolution engine generates artifact fingerprints that are contextually relevant to the incident query. The automated resolution engine then generates one or more resolution step using the artifact fingerprints and the incident fingerprint. In an example, the automated resolution engine submits the artifact fingerprints and incident fingerprints to an artificial intelligence (AI) model that generates the resolution steps responsively. The automated resolution engine may validate the resolution steps against the incident query and generate a resolution recommendation for the incident query responsive to validation of the resolution steps.
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