MUMBAI, India, Aug. 12 -- Intellectual Property India has published a patent application (202531070782 A) filed by Mednaath Technologies Private Limited on July 25, 2025, for Artificial Intelligence Based Handover System And Method For Uninterrupted Human Agent To Ai Agent Handover.
Inventor includes Nitish Kumar.
The application for the patent was published on August 07, 2026, under issue no. 32/2026.
Abstract: ABSTRACT ARTIFICIAL INTELLIGENCE BASED HANDOVER SYSTEM AND METHOD FOR UNINTERRUPTED HUMAN AGENT TO AI AGENT HANDOVER An AI-based handover method (700) for uninterrupted human agent to AI agent handover in real-time communication networks, is disclosed. The AI- based handover method (700) includes obtaining (702) audio streams of human agents from first electronic devices (104) through a web-based interface (302) with an integrated webRTC (304). The AI-based handover method (700) further includes extracting (704) real-time call transcripts of the human agents based on real-time transcription and diarization module. The AI-based handover method (700) further includes analyzing (708) the audio streams to generate digital voice profiles, using an AI model. Upon handover the communications to the AI agent, the AI-based handover method (700) further includes processing (712) at least one of: the real-time call transcripts, the historical conversations, and the generated digital voice profiles, of the human agents, by the AI agent to continue the conversations uninterruptedly with the users, with analogous voice and context of the human agents. FIG. 1
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