MUMBAI, India, Oct. 5 -- Intellectual Property India has published a patent application (202611101792 A) filed by Iimt College Of Management on August 23, 2026, for Artificial Intelligence Based Consumer Short Message Service And Feedback Device.
Inventor includes Mr. Rohit Sinha.
The application for the patent was published on October 02, 2026, under issue no. 40/2026.
Abstract: The present disclosure relates to an artificial intelligence-based consumer Short Message Service (SMS) and feedback system (100) and a computer-implemented method (200) for automated consumer feedback management. The system (100) comprises a Consumer Feedback Acquisition Unit (102) configured to receive and preprocess consumer feedback messages through a Short Message Service communication network, an AI Sentiment Processing Unit (104) configured to analyse the pre-processed feedback messages using localized natural language processing to determine a sentiment classification, an Automated Response Generation Unit (106) configured to generate a context-aware response message based on the determined sentiment classification, and a Communication and Storage Unit (108) configured to transmit the generated response message, securely store the processed feedback in encrypted memory, and synchronize the stored information with external systems through a wireless communication interface. The method (200) comprises receiving consumer feedback (202), determining sentiment (204), generating a context-aware response (206), and communicating the response while storing and synchronizing the processed feedback (208). The disclosed system enables intelligent, localized, and automated consumer feedback processing.
Disclaimer: Curated by HT Syndication.
