MUMBAI, India, July 30 -- Intellectual Property India has published a patent application (202621068907 A) filed by Dr. Pushpkiran Singh; Prof. Dr. Ashish Joshi; and Prof. Dr. M Samir Gopalan on June 01, 2026, for An Artificial Intelligence Enabled Servqual-Based System And Method For Analyzing Continuous Usage Of Digital Financial Services.
Inventors include Dr. Pushpkiran Singh; Prof. Dr. Ashish Joshi; and Prof. Dr. M Samir Gopalan.
The application for the patent was published on July 24, 2026, under issue no. 30/2026.
Abstract: The present invention relates to an Artificial Intelligence enabled SERVQUAL-based system and method for determining the continuous usage of digital financial services by consumers. The system evaluates the influence of service quality dimensions including tangibility, reliability, responsiveness, empathy, and assurance on consumer behavioural intention toward continuous usage of digital financial services. The invention further incorporates demographic moderating variables such as age, gender, and income to analyze user perception and digital financial adoption behaviour. The system utilizes statistical modelling, artificial intelligence techniques, and analytical frameworks to identify service quality factors influencing customer retention and satisfaction. The invention is applicable in fintech companies, banking institutions, digital payment systems, mobile banking platforms, and financial inclusion initiatives.
Disclaimer: Curated by HT Syndication.
