MUMBAI, India, Aug. 17 -- Intellectual Property India has published a patent application (202621076561 A) filed by G. H. Raisoni College Of Engineering And Management; and Ghr Labs And Research Centre on June 20, 2026, for An Ai-Enabled Centralized Digital Platform For Public Complaint Management And Grievance Redressal.
Inventors include Harsha Chhotu Kunwar; Pratik Vinod Raut; Mohammad Umar Riyaz Ahmad; Vrushali Dilip Tajane; and Janvi Vijay Gaydhani.
The application for the patent was published on August 14, 2026, under issue no. 33/2026.
Abstract: ABSTRACT AN AI-ENABLED CENTRALIZED DIGITAL PLATFORM FOR PUBLIC COMPLAINT MANAGEMENT AND GRIEVANCE REDRESSAL The present invention relates to a centralized digital platform for automated public complaint management and grievance redressal. The invention enables citizens to register complaints related to civic infrastructure and public services including sanitation, water supply, electricity, drainage, road damage, and public utilities through a web- based or mobile-based interface. The system integrates complaint registration, geo-tagging, image upload, automated routing, service-level agreement (SLA) monitoring, departmental assignment, real-time tracking, and citizen feedback within a unified digital architecture. The invention further includes an administrative dashboard for monitoring complaint status, analyzing departmental performance, and generating reports for governance optimization. The system improves transparency, accountability, communication efficiency, and response time while reducing manual paperwork and administrative burden. The invention is particularly suitable for municipal corporations, Nagar Parishads, smart city projects, and public governance systems. [To be published along with Figure 1]
Disclaimer: Curated by HT Syndication.
