MUMBAI, India, June 26 -- Intellectual Property India has published a patent application (202641073543 A) filed by Mlr Institute Of Technology on June 13, 2026, for An Ai-Driven Virtual Assistant For Intelligent Customer Interaction In E-Commerce Platforms.
Inventors include Dr. G Karthik Reddy; Mr. R. Sathish; Mr. G. Sri Vinay; and Ms. A. Rahini.
The application for the patent was published on June 19, 2026, under issue no. 25/2026.
Abstract: The present invention discloses an AI-powered virtual assistant for e-commerce platforms aimed at enhancing customer interaction through intelligent and personalized services. The system integrates advanced Natural Language Processing (NLP), Named Entity Recognition (NER), machine learning, and speech recognition techniques to accurately understand user queries and deliver relevant responses. It supports both text and voice-based interaction, enabling seamless and user-friendly communication. By leveraging conversational AI and semantic search, the assistant can handle context-aware, multi-turn conversations, while a personalized recommendation engine suggests products based on user behavior and preferences. The scalable architecture allows easy integration with existing e-commerce systems, thereby improving user experience, engagement, and overall efficiency in online shopping environments.
Disclaimer: Curated by HT Syndication.
