MUMBAI, India, Sept. 22 -- Intellectual Property India has published a patent application (202611090803 A) filed by Noida Institute Of Engineering And Technology Niet on July 26, 2026, for Ai-Driven System For Healthcare Customer Value Prediction And Service Quality Optimization.
Inventors include Shruti Mittal; Dr. Shishma Kushwaha; and Alok Raj.
The application for the patent was published on September 18, 2026, under issue no. 38/2026.
Abstract: The present invention discloses an AI-driven system (100) for predicting healthcare customer value and optimizing digital service quality in diabetes prognostic platforms. The system comprises a multi-channel data ingestion module (110) for aggregating clinical, interaction, and feedback data; a digital quality assessment engine (120) for evaluating system, information, and service quality across platform touchpoints; a customer value prediction module (130) employing a temporal attention neural network for forecasting satisfaction trajectories and loyalty probabilities; a service quality optimization module (140) implementing closed-loop adaptive parameter tuning; a personalization engine (150) for tailoring content and interaction modalities to individual users; and a feedback loop controller (160) connecting predicted value scores to service optimization workflows. The integrated architecture creates a self-improving digital healthcare platform wherein service quality parameters are dynamically calibrated based on predicted patient engagement outcomes, thereby enhancing sustainable customer value in AI-powered healthcare environments.
Disclaimer: Curated by HT Syndication.
