MUMBAI, India, Nov. 2 -- Intellectual Property India has published a patent application (202621110113 A) filed by Ve Commercial Vehicles Ltd on September 14, 2026, for A System For Tracking And Automatically Escalating Vehicle Diagnostic Issues.
Inventors include Yerraguntla Krishna Praneet; Dinesh Vijayan; and Abhishek Jakhotia.
The application for the patent was published on October 30, 2026, under issue no. 44/2026.
Abstract: A SYSTEM FOR TRACKING AND AUTOMATICALLY ESCALATING VEHICLE DIAGNOSTIC ISSUES ABSTRACT A system (100) for tracking and automatically escalating vehicle diagnostic issues comprises at least one processor (112) to receive a continuous stream of telematics packets and one or more field- service inputs, map a given field-service input to a given telematics packet, attach the matched timestamp and the one or more fault codes, determine whether the case record is to be handled manually or automatically, route the case record to a queue, and suppress any automatic status change to the case record pending a confirmed input from a staff member, evaluate the vehicle's current location, a nearby parts-availability status, and the severity level of the one or more fault codes, and responsive to the evaluation indicating the issue is urgent, automatically change the case record's status from open to escalated within the database, without waiting for a manual input. FIG. 1
Disclaimer: Curated by HT Syndication.
