MUMBAI, India, June 22 -- Intellectual Property India has published a patent application (202631068969 A) filed by Sriparna Guha on June 02, 2026, for A System And Method For Customer Relationship Metrics Collection And Analysis For Retail Stores.
Inventor includes Sriparna Guha.
The application for the patent was published on June 12, 2026, under issue no. 24/2026.
Abstract: The invention relates to a system and method for collecting and analyzing customer feedback in retail environments. The system utilizes a simplified input interface and a processing engine to generate structured customer relationship metrics such as Customer Effort Index, Emotional Satisfaction Score, Repeat Intent Probability, and Staff Interaction Quality Index. The invention enables real-time analytics and actionable insights for improving customer satisfaction and operational efficiency.
Disclaimer: Curated by HT Syndication.
