MUMBAI, India, June 30 -- Intellectual Property India has published a patent application (202647074823 A) filed by Koninklijke Philips N. V. on June 17, 2026, for A Method And System For Controlling Chatbot Behavior In A Conversation Between Requester And Domain Expert.
Inventors include Talgorn, Elise, Claude, Valentine; Syed, Aly, Aamer; and Van Oorde-Grainger, Shaun.
The application for the patent was published on June 26, 2026, under issue no. 26/2026.
Abstract: System (CBS) and related methods. The chatbot system (CBS) is capable, on a handover signal, to hand over an earlier conversation with a human requester (P) to a conversation of requester with a human expert (DE). The system (CBS) intercept a conversation input issued by the human expert. The system modifies, based on the, or an earlier, conversation between the chatbot system and the requester, the intercepted conversation input. The system relays the so modified conversation input to the requester. The system may facilitate a conversation between requester and human expert.
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