MUMBAI, India, July 24 -- Intellectual Property India has published a patent application (202611065324 A) filed by Noida Institute Of Engineering & Technology on May 23, 2026, for A Customer Relationship Performance Management Device With Dashboard.
Inventors include Shruti Sharma; and Sarika Tripathi.
The application for the patent was published on July 17, 2026, under issue no. 29/2026.
Abstract: A customer relationship performance management device with dashboard is disclosed. The device includes a data acquisition interface, normalization processor, relationship performance scoring engine, dashboard generation module, display interface, access control module, alert module, and memory unit. Customer interaction, service, sales, feedback, and follow up records are standardized and processed to generate relationship performance indicators. Role based dashboard panels present customer health, responsiveness, pending actions, and escalation conditions. Threshold based alerts support timely management action while stored audit records preserve traceability of scoring and access events.
Disclaimer: Curated by HT Syndication.
