MUMBAI, India, Aug. 12 -- Intellectual Property India has published a patent application (202611077260 A) filed by Noida Institute Of Engineering & Technology on June 23, 2026, for A Customer Loyalty Engagement Monitoring And Analytics Apparatus.
Inventors include Divya Chopra; and Dr. Meenu Chaudhary.
The application for the patent was published on August 07, 2026, under issue no. 32/2026.
Abstract: A customer loyalty engagement monitoring and analytics apparatus is disclosed for collecting loyalty activity from commerce, service, reward, and communication channels and converting the activity into governed engagement intelligence. The apparatus normalizes member identities, applies consent based privacy controls, stores structured loyalty events, computes engagement indicators, assigns dynamic customer states, and prepares eligible engagement actions. Feedback from campaigns is correlated with subsequent responses to support traceable refinement of scoring and segmentation rules while enabling administrators to review program effectiveness and customer retention behavior.
Disclaimer: Curated by HT Syndication.
