MUMBAI, India, Sept. 28 -- Intellectual Property India has published a patent application (202411083633 A) filed by Nettimi Satya Sai Srinivas; and Nettimi Pushpa Latha on October 31, 2024, for A Comprehensive Chatbot For Enhancing Passport And Related Services In India.
Inventor includes Nettimi Satya Sai Srinivas.
The application for the patent was published on September 25, 2026, under issue no. 39/2026.
Abstract: This disclosure relates to a comprehensive chatbot invented for enhancing passport and related services in India. The said chatbot provides a user-friendly platform, enabling the public to perform a plurality of online transactions, including but not limited to: – accessing information related to various aspects, viz., passport application requirements; 5 passport issuing authorities; procedures; online registration and appointment; online fee payment; cancelling/rescheduling appointments; frequently asked questions (FAQs); Passport Act and Rules; cautionary/advisory notices and circulars for public; etc.; – locating police stations; passport issuing authorities (PIAs), e.g., headquarters, regional passport offices, passport seva kendras (PSK), post office passport seva kendras (POPSK), 10 Indian missions/posts abroad, etc.; – checking appointment availability; appointment opening time; fees; list of eligible (and ineligible) documents for fresh and re-issuance of passport (ordinary/diplomatic/official), police clearance certificate (PCC), and background verification for the global entry program (GEP); 15 – end to end appointment booking, comprising new user registration; filling online form(s) (including annexures/affidavits, as applicable) to apply for fresh passport/re-issuance of passport, PCC, identity certificate, surrender certificate, background verification for GEP, line of control (LoC) permit; uploading supporting documents; making online fee payments; downloading online fee payment and appointment receipts; cancelling or 20 rescheduling appointments; tracking application status; etc.; and – many more transactions (those which were not covered here exclusively but are often handled traditionally on the official website). Overall, the said chatbot serves as a comprehensive digital assistant, empowering users to navigate passport and related services more effectively and efficiently. 25 The said chatbot is invented to make the passport and related services in India easily accessible to the public through a conversational interface. It provides the fastest and the simplest way to avail passport and related services in India, streamlining the user experience for greater convenience. The chatbot is multi-lingual, with English as the default language and extended support 30 for major local languages of India. It offers multi-format interaction options, including click, text, and voice inputs, and is accessible through multiple channels, such as web platforms and mobile applications, enhancing accessibility and user convenience. It utilizes key technologies, viz., rule-based (or predefined scripts), machine learning (ML), artificial intelligence (AI), natural language processing (NLP), etc., to understand user inputs and provide relevant responses, often assisting with tasks, answering questions, or guiding users in various applications, thereby enhancing service delivery and improving user interaction.
Disclaimer: Curated by HT Syndication.
