MUMBAI, India, Sept. 7 -- Intellectual Property India has published a patent application (202641104174 A) filed by Anurag University on August 29, 2026, for A Community Grievance Management System With Multilingual Complaint Parsing, Geospatial Civic- Asset Localisation, Sla Breach Prediction And Tamper-Evident Accountability Logging.
Inventors include Ekalavya Patel; Chirra Siddarth Reddy; Vishwanath Harshavardhan Sa; B. Pruthviraj Goud; Dr. Jayanth Reddy; Mr. S. U. Ravi Kumar; G. Shekar Reddy; and Dr. K. S. Reddy.
The application for the patent was published on September 04, 2026, under issue no. 36/2026.
Abstract: ABSTRACT The present invention relates to a community grievance management system (100) configured to technically process, localise, route and monitor civic complaints. A citizen interface layer (2) receives complaint information, while a multilingual NLP complaint parser (5) converts regional-language and free-text input into a structured complaint vector. An evidence verification module (6) compares uploaded evidence with a claimed category and generates a confidence value. A geospatial mapping module (7) resolves the complaint to a specific civic asset and generates an asset identifier. A duplicate cluster detection engine (8) consolidates complaints relating to a common asset. A routing engine (9) determines a responsible department using the structured and asset-anchored record. A priority and SLA risk engine (10) predicts breach probability and updates the probability with ageing and field updates. A workforce-aware allocation module (11) assigns field personnel using skill, queue depth, proximity and travel time. An escalation controller (12) initiates intervention upon threshold crossing. A tamper-evident audit ledger (13) cryptographically links lifecycle events, while analytics (15) generate hotspot and maintenance information. The figure associated with abstract is
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