MUMBAI, India, June 13 -- Intellectual Property India has published a patent application (202417067353 A) filed by Genesys Cloud Services, Inc., Menlo Park, U.S.A., on Sept. 5, 2024, for 'systems and methods relating to mining topics in conversations.'
Inventor(s) include Sundaram, Ramasubramanian; and George, Basil.
The application for the patent was published on June 13, under issue no. 24/2025.
According to the abstract released by the Intellectual Property India: "A method for mining topics discussed in conversations that includes: receiving conversation data; and using a topic mining algorithm to mine topics from the conversation data. The topic mining algorithm includes identifying candidate topics in each of the conversations. The topic mining algorithm further includes identifying the topics of the conversations by: compiling a list of the candidate topics; pruning the list of candidate topics by discarding certain of the candidate topics per a cross-conversation factor that factors usage across all conversations; and identifying the candidate topics remaining on the pruned list of candidate topics as the topics. The topic mining algorithm further includes determining topic groups by grouping the topics according to a degree of semantic similarity between the topics; and associating a list of utterances with the topic groups."
The patent application was internationally filed on Mar. 30, 2023, under International application No.PCT/US2023/016870.
Disclaimer: Curated by HT Syndication.
