MUMBAI, India, Aug. 22 -- Intellectual Property India has published a patent application (202411009796 A) filed by Assertion, Inc., Middletown, U.S.A., on Feb. 13, 2024, for 'system and method for optimizing outbound communication.'
Inventor(s) include Srinivasan Narayanan; and Satyam Lad.
The application for the patent was published on Aug. 22, under issue no. 34/2025.
According to the abstract released by the Intellectual Property India: "The present disclosure relates to a system (100) and a method (300) for optimizing outbound communication. The system (100) receives the authorization request from the one or more first computing devices (104) and sends a communication message to the one or more second computing devices (102), the communication message comprising options for the user (102) to select a preferred time to communicate with the enterprise (104). The system (100) receives a response from the user (102), the response comprising consent for receiving communication and the preferred time for receiving the communication. The system (100) provides the response to the one or more first computing devices (104) to schedule and initiate the communication based on the received consent and the preferred time. The system (100) dynamically adjusts the options for the user (102) based on the recorded consent and the preferred time for a predetermined period for continuous user engagement."
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