MUMBAI, India, Oct. 24 -- Intellectual Property India has published a patent application (202421030929 A) filed by Jio Platforms Limited, Ahmedabad, Gujarat, on April 17, 2024, for 'system and method for managing mean holding time to process service requests.'
Inventor(s) include Bhatnagar, Pradeep Kumar; Bhatnagar, Aayush; Ambaliya, Haresh; Dere, Makarand; Gupta, Anil; Kumar, Kamal; Kaushik, Shashendra; Kaushik, Anurag; Dubey, Karan; and Shree, Dhairya.
The application for the patent was published on Oct. 24, under issue no. 43/2025.
According to the abstract released by the Intellectual Property India: "The present disclosure relates to a system (100) and a method (300) for managing average call holding time for a user device (110) in a communication network (120). The system (100) receives an Application Programming Interface (API) request to report an anomaly associated with the user device (110). The API includes information of a geographical location corresponding to the user device 10 (110). Based on the geographical information, the system (100) retrieves parametric data associated with the geographical location from a memory (146) and determines communication error event(s) corresponding to the geographical location based on the parametric data. The parametric data corresponds to communication parameters fetched at the geographical location. Moreover, the 15 system (100) generates a service request ticket for the user device (110) based on the communication error event(s)."
Disclaimer: Curated by HT Syndication.
