MUMBAI, India, May 29 -- Intellectual Property India has published a patent application (202621007542 A) filed by Priya Chandrashekhar Tiwari, Thane, Maharashtra, on Jan. 27, for 'system and method for ai-powered conversational interface enabling low-literacy access to public welfare services.'
Inventor(s) include Priya Chandrashekhar Tiwari.
The application for the patent was published on May 29, under issue no. 22/2026.
According to the abstract released by the Intellectual Property India: "The present invention relates to a system for multimodal AI-based conversational assistance that enables inclusive access to government services and welfare schemes, particularly for users with low literacy and limited digital access. The system includes a user interface for receiving queries via text, voice through interactive voice response (IVR), or image inputs from messaging platforms. A routing backend identifies the input type and directs it to a suitable processing module. A conversational engine using a large language model generates empathetic, context-aware responses, while a document retrieval engine fetches relevant scheme data using contextual embeddings. An image processing module employing a convolutional neural network (CNN) and optical character recognition (OCR) classifies scanned forms and extracts fields. A voice module transcribes speech and generates audio responses. The system delivers outputs via the same or alternative modality and supports multilingual, voice-guided navigation over low-bandwidth networks."
Disclaimer: Curated by HT Syndication.
