MUMBAI, India, Jan. 9 -- Intellectual Property India has published a patent application (202541112630 A) filed by E. Swarnalatha; Dr. B. Victoria Jancee; Dr. Ayalapogu Ratna Raju; A Shirley Mary Vanitha; and Dr. Angelin S. Kiruba, Hyderabad, Telangana, on Nov. 17, 2025, for 'smart iot based in store navigation and customer assistance system.'
Inventor(s) include E. Swarnalatha; Dr. B. Victoria Jancee; Dr. Ayalapogu Ratna Raju; A Shirley Mary Vanitha; and Dr. Angelin S. Kiruba.
The application for the patent was published on Jan. 9, under issue no. 02/2026.
According to the abstract released by the Intellectual Property India: "Improving customer satisfaction and operational efficiency in the changing retail environment requires optimising in-store navigation and improving the customer experience. To meet these demands, this work introduces a smart Internet of Things (IoT)-based in-store navigation and 5 customer assistance system that uses an integrated approach and makes use of loT technologies. With the help of a system ofloT sensors and beacons distributed around the shop, customers may have their location tracked in real-time and get assistance based on their current situation. Customers get real-time route optimisation and personalised suggestions, among other advanced methods, on their smartphones, allowing the system to provide them intuitive navigational aid, 10 personalised promos, and product details. The system also has feedback features that employ user interactions to enhance navigation accuracy and customer service over time. Enhancing shopping efficiency, increasing sales via targeted offers, and creating a smooth and engaging retail experience for customers are all goals of the recommended solution."
Disclaimer: Curated by HT Syndication.
