MUMBAI, India, Oct. 11 -- Intellectual Property India has published a patent application (202517064510 A) filed by Sita Information Networking Computing USA, Inc., Atlanta, on July 7, for 'remote agent system.'
Inventor(s) include Atwal, Balwin; Catanzariti, Renaldo; Ungro, Richard; El-Chamaa, Mazen; and Dufresne, Carl.
The application for the patent was published on Oct. 10, under issue no. 41/2025.
According to the abstract released by the Intellectual Property India: "A kiosk or terminal for use by a passenger, customer or user is provided the kiosk or terminal comprising: detector configured to detect presence and/or movement of the passenger, customer or user in a predetermined area defined in relation to the kiosk or terminal; wherein the detector is communicatively coupled to a module wherein the module is configured to: receive a detection signal from the detector in response to the presence and/or movement of the passenger, customer or user within the predetermined area; in response to receiving the detection signal, initiate a session with a remote agent terminal; wherein the kiosk is configured to allow the agent to remotely login to the kiosk and to control the kiosk and/or view a display device of the kiosk to complete one or more functions initiated by the user. A corresponding method, a computer program and a system are also provided."
The patent application was internationally filed on Dec. 18, 2023, under International application No.PCT/US2023/084566.
Disclaimer: Curated by HT Syndication.
