MUMBAI, India, Feb. 13 -- Intellectual Property India has published a patent application (202641008244 A) filed by Dr. Prajod Sunny; and Prof. Dr. Ajimon George, Kottayam, Kerala, on Jan. 28, for 'portable device for real-time wallet sentiment capture, trust assessment, and user satisfaction analytics.'
Inventor(s) include Dr. Prajod Sunny; and Prof. Dr. Ajimon George.
The application for the patent was published on Feb. 13, under issue no. 07/2026.
According to the abstract released by the Intellectual Property India: "Portable Device for Real-Time Wallet Sentiment Capture, Trust Assessment, and User Satisfaction Analytics This invention describes a portable, AI-enabled multimodal system designed for real-time acquisition and analysis of user perception associated with mobile wallet services. The system addresses limitations of conventional feedback mechanisms by capturing contextual behavioral, tactile, and verbal inputs immediately following digital wallet interactions. Using adaptive sentiment analytics and trust-satisfaction computation, the device dynamically evaluates user confidence, usability perception, and engagement continuity across diverse demographic environments. The system supports multilingual interaction, offline operation, and secure data handling, enabling reliable deployment in urban, semi-urban, and rural settings. A real-time analytics interface facilitates detection of latent trust barriers and emerging dissatisfaction patterns, allowing timely corrective interventions. The invention further enables longitudinal sentiment tracking to validate the effectiveness of service improvements and awareness initiatives. By providing accurate, context-aware insight into user experience, the system enhances digital finance evaluation, promotes informed service optimization, and supports broader financial inclusion efforts."
Disclaimer: Curated by HT Syndication.
