Intellectual Property India Publishes Patent Application for 'Moving Contact Center Agents, Queues, And Associated Stations To A Different Server Node To Facilitate Zero Downtime (ZDT) Upgrades Transitions' Filed by Avaya Management L. P.

MUMBAI, India, April 10 -- Intellectual Property India has published a patent application (202411070509 A) filed by Avaya Management L. P., Morristown, U.S.A., on Sept. 18, 2024, for 'moving contact center agents, queues, and associated stations to a different server node to facilitate zero downtime (zdt) upgrades transitions.'

Inventor(s) include Lukac, Tibor; Mulay, Parag; Mude, Dinesh; and Bodnar, Jozsef.

The application for the patent was published on April 10, under issue no. 15/2026.

According to the abstract released by the Intellectual Property India: "Servers commonly require upgrades. Servers, such as communication managers (CMs), may enter into a "deny new service" state and continue to process existing calls. Networked components receive an OPTIONS message, and any new calls are processed through a different communication manager. Existing calls are "ReHomed" via a SIP PUBLISH message to a different communication manager."

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