Intellectual Property India Publishes Patent Application for 'Inverse Text Normalization Of Contact Center Communications' Filed by Genesys Cloud Services, Inc.

MUMBAI, India, June 20 -- Intellectual Property India has published a patent application (202517049233 A) filed by Genesys Cloud Services, Inc., Menlo Park, U.S.A., on May 21, for 'inverse text normalization of contact center communications.'

Inventor(s) include Faizakof, Avraham; Haikin, Lev; Maoz, Rotem; Orbach, Eyal; and David, Nelly.

The application for the patent was published on June 20, under issue no. 25/2025.

According to the abstract released by the Intellectual Property India: "A method for inverse text normalization of contact center communications according to an embodiment includes performing named entity recognition on text from a contact center communication to identify one or more entities in the text, normalizing each of the identified one or more entities in the text using weighted finite-state transducers, and normalizing at least one entity identified in the text using a large language model in response to determining that the at least one entity identified in the text was unable to be normalized using the weighted finite-state transducers."

The patent application was internationally filed on Dec. 11, 2023, under International application No.PCT/US2023/083311.

Disclaimer: Curated by HT Syndication.