MUMBAI, India, May 29 -- Intellectual Property India has published a patent application (202631051444 A) filed by Guru Nanak Institute Of Hotel Management, Kolkata, West Bengal, on April 22, for 'integrated mobile platform for real-time customer satisfaction monitoring and menu design.'
Inventor(s) include Chintan Kapoor; Bidisha Samal Kanjilal; Prof. Pralay Ganguly; Titas Das; and Vaibhav Grover.
The application for the patent was published on May 29, under issue no. 22/2026.
According to the abstract released by the Intellectual Property India: "An integrated mobile platform for real-time customer satisfaction monitoring and menu design is disclosed. The system comprises a mobile application interface for collecting multi-modal feedback, a cloud-based analytics engine for sentiment and predictive analysis, and an optimization module for dynamic menu adjustment. By processing real-time consumer data through machine learning algorithms, the platform generates actionable insights that allow hospitality operators to modify menu items, pricing, and service strategies instantaneously. The invention facilitates a closed-loop ecosystem that enhances operational efficiency, reduces food waste, and optimizes the gastronomic experience based on quantitative consumer sentiment."
Disclaimer: Curated by HT Syndication.
