MUMBAI, India, Feb. 6 -- Intellectual Property India has published a patent application (202541122378 A) filed by Bhavithira V; Amirtha Varshini M; Anusree A; Dhanushree N; and Divya D, Coimbatore, Tamil Nadu, on Dec. 5, 2025, for 'digital complaint analyzer.'
Inventor(s) include Bhavithira V; Amirtha Varshini M; Anusree A; Dhanushree N; and Divya D.
The application for the patent was published on Feb. 6, under issue no. 06/2026.
According to the abstract released by the Intellectual Property India: "The Digital Complaint Analyzer for Hostel Students is an intelligent, technology-driven system designed to streamline the way student grievances are collected, processed, and resolved. Traditional complaint-handling methods in hostels often involve manual registers, verbal communication, or paperbased reports, which lead to delays, miscommunication, and lack of accountability. This project introduces a digital platform that allows students to register complaints in an organized and userfriendly manner. By digitizing the complaint submission process, the system ensures that every issue is properly documented with accurate time stamps, categories, and student details, thereby eliminating errors and improving transparency within the hostel environment. The system incorporates automated mechanisms to categorize, prioritize, and route complaints to the appropriate departments such as maintenance, electrical, plumbing, housekeeping, and administration. Once a complaint is submitted, the backend analysis engine classifies the issue and forwards it to the concerned staff instantly. Staff members can update the status of the complaint, upload remarks, and _ pr.ovide.realctime_pr.ogr.ess information. The system also .includes ... an integrated notification module that alerts students about complaint updates, ensuring effective communication without the need for repeated follow-ups. This automation reduces human effort, speeds up the resolution process, and ensures that critical issues are handled promptly. In addition to complaint handling, the Digital Complaint Analyzer provides powerful analytical features that help hostel authorities make data-informed decisions. The system records all complaint activities and generates detailed insights such as frequently reported issues, resolution time statistics, department performance, and satisfaction trends. These analytics assist management in identifying recurring problems, improving hostel infrastructure, and enhancing service quality. Overall, the project offers a reliable, scalable, and efficient solution that not only simplifies the grievance-handling process but also contributes to improved student experience, better hostel administration, and enhanced accountability within the system."
Disclaimer: Curated by HT Syndication.
